Senior Service Delivery Analyst

£40000 - £50000 Per Annum
29 Sep 2016
28 Oct 2016
Contract Type
We are currently recruiting for a Senior Service Delivery Analyst working across Liverpool, Manchester and Preston branches for a leading Commercial Law firm. The role offers a negotiable salary of between £40,000 and £50,000, full time hours, 25 days annual year plus Bank Holidays, increasing to 32 days and an employee bonus scheme. About The Role: Working across the company's three sites in Liverpool, Manchester and Preston Reporting directly to the IT Director Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email 1st and 2nd line support Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Carry out daily Infrastructure system checks, including backups, event logs etc Essential Skills & Experience At least 3 years experience managing an ITIL aligned Service Desk function in a corporate environment Excellent troubleshooting skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook Experience using Document Management Systems, ideally iManage Work, and working within a Windows Server environment About The Benefits 25 days annual leave, increasing to 32 days Salary of between £40,000 and £50,000 BUPA private healthcare Contributory pension scheme Enhanced occupational sick pay Enhanced maternity/paternity Buy and Release annual leave scheme To Apply If this sounds like a role you will LOVE, please send your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. This job was originally posted as

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