Service Design Lead

Recruiter
Polytec Personnel Ltd
Location
Cambridge
Salary
Competitive
Posted
27 Sep 2016
Closes
25 Oct 2016
Sector
Engineering
Contract Type
Permanent
We are looking for a Service Design Lead: Digital Services to lead advances in the latest research thinking on Inclusive Design and Human Factors and to help shape a new initiative within a true world class leader. Our Cambridge based client is seeking somebody who will be the lead design authority for user experiences in new digital services, with a broad overview of all the stakeholders, encompassing end users, back office functions and technical operations. With a focus on the digital services, you will also need to work very closely with UI and industrial designers to establish a coordinated end-to-end service design. With an excellent degree in Software Engineering or a related discipline, the successful candidate will have significant experience in applying formal User Experience orientated design methods to real world problems, especially those where Digital Services plays a central role. You will also have practical experience of business analysis techniques and the use of BPM tools such as BizAgi. Main Responsibilities: Lead multi-disciplinary project teams of Engineers, Consultants and Designers to realise your insights for simple, accessible and easy to use services that take into account a deep understanding of a broad range of stakeholders and the context in which they will be using the service Combine formal User Experience orientated design methods with a strong sense of empathy to understand the needs and behaviours of the users of the service and to translate this into robust requirements Work with partners to adopt and adapt the latest research in Inclusive Design to become a robust toolkit and methodology for measuring and designing Digital Services Lead customers in workshops, focus groups and field studies to map, measure and improve their product and service offerings Qualifications, Skills & Experience: Excellent degree in Software Engineering or a related discipline Significant experience in applying formal User Experience orientated design methods to real world problems, especially those where Digital Services plays a central role Practical experience of business analysis techniques and the use of BPM tools such as BizAgi Awareness of the latest thinking in Inclusive Design and have a vision for how it can be applied to digital services Significant experience in facilitating and leading workshops and group discussions Experience of working with multi-disciplinary development teams Experience in deploying and supporting services through pilot and into commercial operations Proven leadership and communication skills This job was originally posted as www.totaljobs.com/job/66716864