Infrastructure/3rd Line Engineer/6M/Liverpool/Competitive d/r

2 days left

Opus Recruitment Solutions Ltd
29 Sep 2016
25 Oct 2016
Infrastructure Engineer / 3rd Line Engineer / 6 Month Contract / Liverpool / Competitive Market rates Infrastructure Engineer / 3rd Line Engineer to work on exciting new projects and help manage, maintain and implement our client’s growing infrastructure. 3rd Line IT Engineer - The role will require a strong troubleshooting, problem-solving and technical skills based background using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers. They will be responsible for providing hands-on operational support to the business alongside playing a key role in the development of the support framework and infrastructure within the business Responsibilities: Act as a final point of escalation for clients network support and operational issues and identify and escalate issues on problematic platforms or highlight recurring technical issues Build and develop relationships between the project delivery teams and our customers To deliver the highest level of customer service by resolving escalated customer technical support incidents/requests to meet the SLAs. The 3rd Line Engineer should have experience in: MS SQL. Linux Windows Server OS 2008 / 2012 support Knowledge and understanding of Exchange / Office 365 RDS Citrix PVS Firewalls SCCM To APPLY : Please either click the ‘Apply Now’ tab online or contact myself Jemima Hitchings at Opus Recruitment Solutions. This job was originally posted as

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