Customer Service Supervisor

Recruiter
Staffline Permanent
Location
Rugby
Salary
From £23,000 to £25,000 per annum
Posted
30 Sep 2016
Closes
19 Oct 2016
Contract Type
Permanent
My Global clients Customer Service team has grown excellently over the past year and needs a Customer Service Supervisor to support the team, hold client reviews and to manage a specific set of key accounts and the customer services activity which supports them, with the ultimate objective of improving service to the key customers. PLEASE ONLY APPLY FOR THIS JOB IF YOU HAVE EXPERIENCE IN A TRANSPORT CUSTOMER SERVICE TEAM The Customer Service Supervisor will be supported by a team who will manage the daily Customer Service processes for these Key Accounts. The Customer Service Supervisor is the first point of escalation for their team. To manage a specific set of key accounts through use of Account Planning and formal Account Management processes To be the primary day to day contact for the customer. To attend all customer service reviews and meetings. Responsibility for resolution and reporting of all Customer Service issues related to these accounts. Aim to integrate Customer Services with all other parts of the Network through continuous constructive feedback. Manage KPI for return of POD's To collate and submit weekly KPI reports Establish relationships and open communication with key customer contacts; with the out bases; and with subcontractors. PLEASE ONLY APPLY FOR THIS JOB IF YOU HAVE EXPERIENCE IN A TRANSPORT CUSTOMER SERVICE TEAM This job was originally posted as www.totaljobs.com/job/66755813