Senior Account Manager (North)

IT Lab
29 Sep 2016
28 Oct 2016
Contract Type
Senior Account Manager (North) IT Lab Limited Company Background IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world . The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics. We are a dynamic and fast growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. Following the completion of a significant equity investment in June 2016, our strategy is to continue to deliver significant growth, both organically and through acquisition, evolving our proposition and positioning to reach a broader target audience. At IT Lab as a Senior Account Manager you will be working closely with our clients to provide strategic guidance and to expand the dialogue beyond infrastructure and support in line with the expanding portfolio of consultancy and business application services offered by IT Lab. The Role Reporting to the Client Development Director, we are looking for someone with relevant industry experience that can demonstrate strategic, technical, commercial and leadership qualities to enhance the Account Management function to meet the key deliverables described below: Take ownership/management of a sales target Responsibility for growth and profitability of your client portfolio Ensure the timely delivery of high quality client proposals and continual strategy roadmap reviews Act as a key stakeholder in commercial sign off Be a contributor to the Account Management processes and policies Objection handling and commercial justification- the ability to handle difficult conversations if necessary (poor service, large outage, mistakes) Remaining current with key industry advancements and important news, and able to adapt to the fast rate of change in the technology space Location and environment This role will be based in our Riverside Office in Manchester, however you will work amongst a team split across our Manchester and London offices. Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form. We’re proud of our employee engagement and have successfully been listed in the Sunday Times “Best Companies to Work for” for six years and with our group companies, 11 of the last 12 years. We’re also pleased with our number 80 ranking in the Sunday Times Tech Track 100 which tracks the fastest growing technology companies in the UK. If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you. Background, Experience and Skills This role would be ideal for an ambitious and experienced Account Manager within the IT Managed Services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey. You will have proven experience of achieving a financial target and be able to confidently present value based IT solutions to an existing and new customer base, both over the phone and face to face. The successful candidate should have: 4 years’ experience in an Account Management type position within the IT sector A proven and experienced track record of exceeding targets. A team player with the proven ability to get the best out of colleagues and ability to motivate a team. The ability to develop relationships with both operational and business decision maker contacts. A clear understanding of business requirements and the ability to translate these into IT solutions. Commercial skills including negotiation, development of business case and demonstrate ROI. Natural problem solving skills Confidence in front of clients including strategy meetings, service review meetings, project meetings. An innovator, able to identify key industry trends and contribute to ensuring our product offering remains industry leading. An ability to embrace and manage change in a dynamic and fast growing organisation. Package and Logistics Package dependent on experience Beautiful offices in Manchester (4 miles from the City Centre) with an onsite gym and restaurant more 22 days’ annual leave Pension, healthcare, discounted gym membership (a whole array of benefits) Working hours of 37.5 hours per week, between 8.30am – 6.00pm, Monday to Friday Continual professional development plans Please click on the link below to be redirected to our site to apply Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants. This job was originally posted as

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