ServiceDesk Administrator

£0 - 24k per year
29 Sep 2016
19 Oct 2016
Contract Type
ServiceDesk Administrator Salary up to £24,000 excellent benefits package Peninsula are the leading provider of employment law and health & safety services in the UK with over 28,000 clients. An exciting opportunity has arisen to join the growing ICT Department and become a member of the team. You will be working in a team based environment on the Service Desk, providing support to users in all our offices. The key objectives of your role are: Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. To provide application support to our internal and external users. The department is responsible for resolving any IT related faults quickly and efficiently. To work within SLA and KPI targets to agreed business priorities. To be pro-active in suggesting and proposing new technologies to support the businesses. Identify on-going improvements to existing business systems. Escalating IT issues to the ServiceDesk Manager where necessary. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Reporting faults and maintaining logs on servers, desktops and laptops. The successful ServiceDesk Administrator must have: Experience in 1 st /2 nd line support. Experience with supporting customers over the phone and in person. Experience of ticket management. OS, Win7 ,8, 10. Microsoft Office applications including Exchange. Experience with server 2003, 2008R2. Active Directory and group policies. Setting up new users and disabling expired accounts. Patching of network and phones. Undertaking small- to medium-sized IT moves and projects. Be passionate about technology We have an exceptional benefits package which includes 25 days holiday (plus Bank Holidays) and market leading bonus schemes. The Company is keen to ensure on-going development of skills and knowledge within the ICT Department and offers great training and development opportunities as part of the standard salary package. Utilising cutting edge software along with the latest technologies backed by massive investment and infrastructure, where else would you want to develop your career as an IT professional? If this sounds like the right opportunity for you, click on the link to apply today. This job was originally posted as

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