Product Service Specialist

The One Group
£37k - 40k per year
29 Sep 2016
28 Oct 2016
Contract Type
UK – Product Services Specialist – Cambridgeshire – Circa £40K The ONE Group are actively recruiting a Product Services Specialist to work out of our client in Cambridgeshire/Hertfordshire, who are a world leader in the field of specialist automated machinery. This person will be responsible for supporting customers and engineers reference specific products. Our client offers a friendly, warm, cleanroom environment, with long term employment opportunities within a secure reputable business. This business are people focused, and are known for heavily investing in talent, training & personal development. Key Duties Provide technical knowledge to customers Ensure are queries and issues are responded to and actioned accordingly Monitor the performance of field based automated medical machinery Build your product knowledge for internal and external customer usage Development of new upgrade programs and ongoing customer support Conduct training between the client and the customer on machinery Provide all feedback internally to better further production via R&D Ensure relevant quality standards are met, and are within customer specifications Candidate Background HNC/HND Degree level education in an engineering discipline Previous experience as a field service engineer is highly desireable PLC/Embedded Experience Experience as a field support engineer would be heavily advantageous Experience in delivering service/training to groups of people An understanding of systems used within bioprocess would be heavily advantageous Thorough understanding of electro-mechanical products/automated machinery Conversant with technical writing skills Able to work under pressure Benefits Package 25 Days Annual Leave Bank Holidays Personal Health Insurance packages Child Care Vouchers Pension Scheme Cycle scheme Nursery facilities This job was originally posted as