Graduate Trainee Service Consultant

Smart Recruit Online Limited
£18000.00 - £32000.00 per annum
28 Sep 2016
20 Oct 2016
Contract Type
Providing an outstanding level of customer service is key to us. This is a customer facing role, managing the relationship with customers who have their vehicles serviced and repaired with us. You will be a motivated graduate (or equivalent work experience) with an appetite for learning and a great positive attitude. Some retail experience would be beneficial but is not essential. Your responsibilities will include: Meeting and greeting customers Handling customer enquiries Understanding customer service requirements Making appointments and bookings Managing the progress of vehicles through our service centre Communicating with customers updating them on the progress of their vehicle Handling invoices and relevant paperwork We are working in partnership with the National Dealer Academy and the BMW/MINI UK training academy, offering a comprehensive 12 month 'on the job' service training programme, leading to a nationally recognised accreditation with the Institute of the Motor Industry (IMI) as well as a BMW/MINI qualification. We pride ourselves on being in the 'Sunday Times Best Big Company to Work For' and has been placed in the top 5 for the last 7 years. We believe in growing our own talent and promoting from within, offering opportunities to progress in the future within our organisation. Customer Service | Automotive | Car Industry | Administration | Service Consultant | Graduate Essential Criteria: We are searching for motivated, professional and friendly people. You should possess excellent verbal and written communications skills along with good time management and organisational ability. You should be able to work well under pressure in both a team environment as well as under your own steam. Successful candidates can look forward to working for a progressive and successful company that offers investment in personal development. Throughout the programme you will work within an established service team to become a qualified Service Consultant and have excellent scope to develop an outstanding career. After achieving your qualification, you will enjoy industry leading benefits with a great salary and bonus structure. Our customers are very important to us and we want only the very best people looking after them and their vehicles. Would you like to be that person? If you have a genuine warmth and enthusiasm for people, a strong work ethic and the determination to succeed in a fast paced customer service environment then you are invited to apply for this fantastic opportunity. Selected candidates will be invited to attend a half day Assessment Centre taking place in October at our Head Office in Leicester or locally near Sunningdale. Essential Requirements: Please note that due to our insurance requirements and the nature of this role, a FULL UK DRIVING LICENCE IS ESSENTIAL . Closing date for applications is Wednesday 12th October 2016. Each candidate must only apply to one location. You will automatically be considered for all others within your commuting distance and therefore there is no need to apply more than once. This job was originally posted as