Cleaning Supervisor- Heathrow

30 Sep 2016
31 Oct 2016
Contract Type
Romec are currently recruiting a Cleaning Supervisor. This role will be based in Heathrow Distribution Centre with some travel around the SL postcode This is a permanent vacancy and will be working 37.5hours per week. This position will come with a fully licenced Romec Van/Vehicle so you must ensure that you have a current, valid UK driving licence. What does Excellence look like in this role? The Supervisor will lead and control the delivery of cleaning service on dedicated customer site (s), ensuring standards are consistently maintained in accordance with the customer’s contractual specification, as well as looking for areas for improvement and areas where we can add value to our customer. The Supervisor will support the Soft Service Manager (SSM) in managing, leading, motivating and improving the performance of the Cleaning Operatives at their site(s) to ensure that the required cleaning standards are achieved. The Supervisor will build strong relationships with the customer at their site(s) and will act as the day to day point of liaison between the customer and the Cleaning Operatives to ensure that the cleaning service meets the service quality standards and customer expectations. By keeping in regular contact with the customer, they will look for ways improving standards, as well as looking for ways to add value by providing a range of solutions that meets the customer’s requirements. The supervisor will ensure that the safe working practices established for the delivery of the cleaning service are followed by the Cleaning Operatives at their site(s) at all times, supporting the SSM in achieving Zero Harm. This will be achieved by effective supervision, communication and development of their team, ensuring and recording that all team members have received the required health & safety training, tool box talks and messages in order to be able to carry out their duties in a safe manner. The Supervisor will ensure that all accidents, incidents, any breaches of safety or security are recorded and reported in accordance with the defined procedures, as well as quickly and fully investigated and effectively managed with appropriate escalation to the SSM where necessary The Supervisor will create a culture that embraces change and will look to build customer satisfaction by communicating the benefits of any existing or new innovation in technology, cleaning methods or products to both customers and their team. The Supervisor will support the SSM in ensuring that all weekly site inspections, reports, timesheets and requests for information are completed within the required timescales. The Supervisor will support the SSM contribute to the delivery of the regional financial business plan by carefully managing and developing initiatives to reduce materials and consumables costs. They will look to identify and drive through efficiency savings e.g. reduction in surplus hours on sites, agency, over-time, absenteeism & sickness. They may also be required to provide cover for the SSM when applicable (e.g. annual leave cover). Who will this role work with to achieve excellence? ·The Customer ·Employees including Colleagues & Cleaners ·Soft Services Manager ·Regional Managers ·Regional Directors ·Operational Support Team ·HR, Payroll and other Head Office support functions What needs to be done in this role to achieve this? · Directly supervise a defined number of Cleaning Operatives within their site(s), effectively planning and utilising resources to ensure consistent service provision. ·Work alongside the Soft Services Manager supporting the management of the site (s) financial budgets, as well as identifying ways to drive efficiency savings through reducing surplus hours, over time, sickness, materials and consumables. ·Manage the performance of the team by coaching, training and developing the team to ensure that they perform to their maximum potential, as well as quickly taking action using appropriate methods such as HR procedures if required to address any drop or inconsistencies in performance standards. ·Ensure the service in their area excels both in terms of customer service, customer satisfaction, and quality. Support the SSM in creating a culture that embraces change, as well as looking for opportunities to add value to the customer. ·Build strong relations with the customer on site, ensuring they are a key contact, regularly engaging with them making them feel valued and managing their expectations. ·Ensure that all weekly site inspections and any required action plans on their site(s) are completed correctly and in a timely manner, making sure the customer is fully informed of progress. · Ensure compliance with all health and safety legislation and company policies, promoting the Zero Harm objective · Ensuring that all Cleaning Operatives are tasked appropriately and safely and have the necessary skills, experience, equipment (including PPE) and materials to perform their allocated tasks. What technical knowledge, skills and experience is required? ·Proven experience of managing, coaching and developing a team providing a quality cleaning service within soft FM services industry. ·Detailed knowledge of cleaning methods and standards such as BICS. ·Ability to build and develop relationships with key customers, able to identify ways to add value and improve customer satisfaction. Also able to responds to customers’ day to day needs promptly and courteously ·An understanding of health and safety and Zero Harm. ·Sound IT skills, must be able to use e-mail, Microsoft Word, Excel and other required computer software effectively. ·Excellent organisational skills, able to prioritise workload, delegate effectively and work autonomously. ·Ability to work closely with their workplace or regional union representative to help improve productivity and resolve any workplace conflict. ·Strong team working ethos ·Understands the impact of their own actions on the business What behaviours and personal competence is needed? Safe and Sustainable Practice -Leads by example on positive safety behaviours -Actively observe, review and investigate safety behaviours. Customer Focus -Makes themselves available as a key point of contact for the customer, making the customer feel valued. -Seeks opportunities to gain customer feedback and provide solutions. -Provides the customers with a range of solutions to deliver a service that meets their requirements. Working with others -Keeps team members fully informed, encouraging two way communication. -Is visible and accessible to their team, colleagues and Management -Inspires people to do their best, by understanding what motivates them. -Coaches the team to find best solution. Continuous Improvement -Monitors and reviews service delivery, identifies learning points and adapts where necessary -Encourages and listens to feedback from customers and the team -Focuses on ways to improve customer experience -Identifies capabilities of employees providing constructive feedback, development opportunities and personal support. Drive and Passion -Inspires a positive atmosphere in the workplace -Motivates and empowers the team to deliver beyond expectations What values do we hold as a company? Respect – we appreciate others and care about the wider community Integrity – we always do what is right Teamwork – we are better together Excellence – we strive to improve and exceed expectations This position may suit someone who has previous experience of working as a Mobile Cleaner, Cleaning Team Manager, General Service Manager, Soft Services Manager, Cleaning Team Leader, Cleaning Supervisor, Soft Service and Hospitality Manager This job was originally posted as

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