Field Service Manager

Brewster Pratap
Negotiable, Company vehicle
29 Sep 2016
20 Oct 2016
Contract Type
THE COMPANY: Calibrate Engineering Recruitment are exclusively partnered with a market leading and innovative manufacturer of bathroom products in a range of different materials as they look to recruit an experienced person to manage the company's team of Field Service Engineers who are based across the UK. THE JOB: As part of growth plans for the business, this role has been newly and specially created. The role has been created to support the development of the Field Service and Internal Technical/Retail Support team. The position will form a key part of the senior management team and report into the Managing Director. Duties and responsibilities will include: Managing the Field Service Engineers (around 6 people) and the Retail Support Team, (2-3 people) ensuring the team uses it's resources effectively, exceeds customer expectations and is working effectively with the sales team Managing and improving the technical helpline You will work closely with the Field Service Engineers, accompanying them on visits to clients and answering any technical queries as required You'll help the Field Service Engineers manage their diaries, service the customers in their designated area and make sure the companies are getting the best possible service Improving the operation and visibility of the lifetime guarantee scheme Training and developing all members of the team including developing customer service KPI's and sharing best practise Providing holiday cover/sickness for the Retail Support Team Ensuring an effective process exists for resolving all post delivery customer complaints Act as main point of reference for internal and external technical queries THE PERSON: The successful person will be will have experience of working in a technical support role and gave supervised staff previously The role will involve working closely with the Technical Engineers across the UK and so candidates can expect their role to be split between being office based and staying away from home 2-3 nights per week The rest of the time will be spent in head office so you will need to be within commutable distance from the premises THE BENEFITS: This is a fantastic and newly created role working for a growing business with strong plans for the future. The company can offer a competitive salary package, company vehicle, good holiday allowance, bonus scheme and generous pension. Calibrate Engineering Recruitment is a division of the Brewster Pratap Recruitment Group focusing on the recruitment of talent in engineering, technical and operations jobs in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of accountancy and finance recruitment we would really like to hear from you. Please visit our website at for more information on engineering Jobs, engineering recruitment, manufacturing Jobs or manufacturing Recruitment. This job was originally posted as