Control Room Manager

JPS Supply Chain Recruitment
From £55,000 to £60,000 per annum
30 Sep 2016
24 Oct 2016
Contract Type
Our client is a market leading 3PL provider with a real flair for world class customer service and a unique service offering. They have a fantastic opportunity at one of their Flagship UK sites for a Control Room Manager whose main remit will be to manage the sites systems and processes from an IT / Warehouse Management Systems perspective. This is a highly visible role and you will be the main point of contact for the site leadership team. A great opportunity to really make your mark. Key duties · Ensure proactive review of Control room processes in line with wider site objectives and change agenda · Effective management of relationships between operations and Support teams with regular coaching sessions in place. · Effectively manage the Control Room Shift Managers to deliver site targets, using appropriate reporting tools to ensure performance meets the required standards. Identify and implement countermeasures where required · Responsible for the work flow strategy & Management of system parameters to ensure optimal flow of product throughout the systems · Drive cross functional working as one team to ensure delivery of site KPI’s working at every stage to exceed customer expectation · Conduct regular reviews of process and achievement at Shift/Department/Site level, and manage root cause analysis, corrective actions and sharing of best practice across all appropriate areas of the Logistics Function · Manage Customer Failure Rate (CFR) to deliver target in pursuit of 100% delivery on time, every time · Minimise stock inaccuracy at all stages through effective process management and adherence seeking out errors and process gaps, and work to ensure any ‘rouge’ stock is resolved in the shortest possible timescale · Support engagement at all levels throughout the operation through the delivery of effective communication, briefings, appropriate use of email and feedback on site status. · Lead by example in embedding a culture of outstanding communication and achievement, taking opportunities to coach and develop teams as a whole working in partnership with other Departmental Managers across all shifts · Coach, lead, motivate and develop the technicians by role modelling the Business Values Key Skills and Experience Required · Proven experience of leading a team in a Control room environment in an semi / automated distribution centre within a fast moving e-commerce and retail environment · Detailed understanding of the functionality and operation of warehouse control systems for automated distribution centres · Detailed understanding of the functionality of Red Prairie, Despatcher Warehouse management systems for automated distribution centres · Strong leadership, delegation and communication skills · Has presence and confidence that makes an immediate positive impression on others. Uses this credibility to influence and motivate others, gaining consensus to proposed plans and actions · Customer focussed and aware of the external and internal customer requirements for quality, efficiency and accuracy. . · Understanding of Operational Excellence/Continuous improvement tools, techniques and problem resolution skills with the ability to apply these skills within the Distribution operation. · Accomplished at motivating others within a logistics environment and able to develop an individual’s skill and experience to meet personal and corporate goals whilst supporting the needs of the business. · Presents information and proposals in a professional, structured and persuasive way. Strong verbal and in written skills which hold the audience’s attention, both in a group and in one to one situations · Experience of effectively managing change within a Distribution environment aligned to overall business objectives If this sounds like you then we would be keen to hear from you. We cannot stress enough what a fantastic opportunity this is to really forge a name for yourself with a highly reputable organisation. This job was originally posted as