Customer Service Manager

Page Personnel Secretarial & Business Support
£48000 - £50000 per annum
30 Sep 2016
19 Oct 2016
Our client is recruiting for a Spanish speaking Customer Service Manager for a 9 month fixed term contract based in Slough. Client Details Our client provides connectivity to the world's leading businesses, their customers, employees and partners across 40 global markets. This is an exciting opportunity to be part of a growing business where you will be able to utilise your Spanish speaking skills as a Customer Service Manager. Description You will be responsible for, but not limited to the following specific duties: Managing new and existing complex client installations Lead internal collaboration sessions to ensure quality assurance and control Responsible for owning and resolving a wide range of client requests and account issues Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology Understands client's global footprint and contractual agreements Conducts client meetings and Quarterly Business Reviews Provides international project management leadership Develops and builds strong relationships with Sales, Operations and other cross functional teams. Supports Sales Team to eliminate their involvement in non-sales activities. Collaborates with Marketing to identify potential clients Provides client representation and participation on advisory boards and internal corporate initiatives that may impact clients Provides coverage for Manager when required- able to mentor and guide Profile The Customer Service Manager Excellent written and verbal communication skills in Spanish and English are essential Degree level qualification, preferably in a technical subject, or equivalent experience Extensive experience in a Customer Service Manager equivalent role Experience in a high pressure, customer facing role Proven track record in building positive relationships with clients Experience in a technical industry; preferably IT, telecommunications or data centres Able to interact with all levels of internal and external clients Flexible attitude in accepting unique and non-standard solutions Must be able to travel both domestically and internationally Job Offer A competitive salary and excellent benefits package, including 25 days holiday, 8 bank holidays and a pension. This job was originally posted as

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