IT Business Services Support Analyst

4 days left

30 Sep 2016
31 Oct 2016
Contract Type
The Company PD Ports is a leading UK ports business offering end to end supply chain solutions, employing over 1200 people in the UK. With headquarters based in the North East of England, PD Ports owns the UK’s third largest port by volume, which is located on the river Tees, and operates at several other UK ports and logistics centres. The organisation consists of two divisions; ‘PD Teesport’ and ‘PD Port Services and Logistics’. The ‘PD Teesport’ division includes both Teesport and Hartlepool Dock. The facilities are used to load and discharge a variety of vessel types on behalf of customers including; steel ships, break bulk coasters, ferries and container ships. The Company is also the statutory port authority for the river Tees which means we are responsible for providing a number of services to ensure a safe, navigable channel. The PD Port Services and Logistics division consists of the Company’s other port operations within the UK, which are based primarily around the Humber, and our Logistics business which provides haulage, warehousing and waste management services. The Department The Group IT function is based on the Teesport estate and provides comprehensive support to the whole PD Group via 3 functional departments: Technical Services, Business Services and the Service Desk. The department has recently been restructured to ensure it can provide a high quality service to a business that has, in recent years, become heavily IT reliant in order to manage its systems, processes and external customer interface and to drive efficiencies and service improvement via IT based technologies. The Role The Company is looking to recruit an IT Business Services Analyst. The role will be part of the Business Enterprise Services Team and will report to the Team Leader. The main purpose of the role is to design and implement IT solutions which allow businesses, projects, teams, etc to operate efficiently and for IT support to maintain. Working closely with various business departments, the successful candidate will provide assistance and advice with the aim of introducing efficiencies via IT based technologies. They will also provide up to date maintenance and documentation for IT support. Key tasks will include: ? Design, build and test new or improved IT services ? Drive BI and related technologies / services forward ? Incident management ? Problem Management ? Be a part of other areas of business services offerings such as integration ? Provide assistance to other Business Services teams where required The Candidate The successful candidate is likely to be educated to degree level in an IT subject and have an intrinsic knowledge of supporting systems. You will possess strong general IT support skills and be able to troubleshoot day to day issues as they occur and ideally understand database architecture concepts and knowledge of SQL administration is advantageous. A good knowledge of technical applications and willingness to keep up to date with existing and forthcoming technologies is also a requirement. The ideal candidate will be proficient with Business Applications and be able to identify and convert IT Business requirements into detailed technical specifications and work flow models. Any knowledge of Java Programming would be a distinct advantage, although this is not a requirement. A good knowledge of best working practices with data structures / cubes is highly desirable and a willingness to tackle project driven work. Excellent communication and organisational skills, the ability to work under pressure and a methodical and logical approach to problem solving are a pre-requisite. As is a customer focused approach and an analytical mindset. The Package Salary: negotiable Company sick pay scheme Employee/employer contributory pension scheme 25 days holiday plus 8 statutory On call allowance scheme if required If you feel you have the necessary right skills, knowledge and attitude to join our team please apply in writing providing full CV and cover letter to: Mrs Kirsty Smith Group HR Department PD Ports 17-27 Queen’s Square Middlesbrough TS2 1AH This job was originally posted as