Supplier Support Specialist (Equipment)

Procurement People
High Wycombe
£35,000 - £40,000 plus 10% bonus and benefits
29 Sep 2016
28 Oct 2016
Contract Type
Supplier Support Specialist (Equipment) Location: High Wycombe Salary: £35,000 - £40,000 plus 10% bonus and benefits This is an exciting opportunity to join a growing team within a highly successful and global market leading retail brand to ensure that operations within UK and Europe are enabled for operational success in the field of equipment. This role will be working with the current Equipment suppliers and managing their needs as well as establishing new Equipment suppliers and putting in place service level agreements and managing ongoing warranty issues. The person responsible will also be acting as a 2nd line escalation point for issues and ensuring that the supplier/ manufacturer are sending service agents to repair the Equipment in an urgent time frame. Principal responsibilities: Establish and manage Service Level Agreements with service agents in-market Act as a second-tier escalation point for specific issues regarding the performance of equipment suppliers. Address any ongoing performance issues and work with service agents/manufacturers to resolve the issues in the long term Implement management information, and use this data to monitor and improve performance Work with service agents to drive down the cost of out of warranty pricing Source additional/alternative suppliers in-market for the repair and maintenance of equipment Support the Purchasing Manager by collating market information and by communicating information of our activity to the business in the markets of responsibility Attend events to communicate the work of the Equipment team and the Commercial team Skills and Experience: Graduate calibre Experience of working with Technical Equipment / Products, either from a supplier perspective or operator perspective Strong customer focus and service skills Supplier performance management experience Customer service experience Some experience of negotiation and sourcing new suppliers Excellent communicator with strong written and presentation skills Ability to influence and drive behaviour changes from suppliers and other stakeholders Tenacity and perseverance to achieve the required objectives A hands-on approach with the ability to think laterally to resolve issues/problems Able to operate effectively within a flexible, fast-paced environment Assertiveness and ability to challenge and push back when appropriate, whilst maintaining a professional attitude This job was originally posted as