Channel Manager - Customer Journey

6 days left

Spring Tech
£40000.00 - £42000.00 per annum + benefits
01 Oct 2016
02 Nov 2016
Contract Type
Channel Development Manager - Customer Journey - Performance Improvement The Company Spring Technology are working in partnership with a leading utilities company to recruit a Channel Development Manager to join their Commercial & Marketing function. This is a full time role to be based in Solihull. The Role We are looking for an experienced Channel Development manager who will own the performance and improvement of specific channel or customer journeys in various areas. You will be instrumental in driving a broad set of programmes on time and in budget that will improve how we interact with our customers through various channels including Voice and Digital. You will work closely with all customer channels and key retention processes to improve cross sales, customer retention and sales conversions across the business. Responsibilities Translate MI, analysis and insight into channel improvement plans Drive a broad set of programmes across multiple channels to meet our commercial targets Take lead of our retention strategy across all channels making it easier for customers to stay Lead the post implementation analysis and review to turn from test stage into BAU for our customer strategies Ability to asses channel performance and risk to delivery of our business plan Lead the delivery of channel improvement to a clearly prioritised plan and within budget. Develop best practice and synergies across the different market facing teams A track record in delivering improvement initiatives Requirements Management of multi-channel commercial targets Strong stakeholder management Ability to analyse and interpret complex data Understanding of commercial drivers Customer focused Understanding of operational drivers behind optimising the value of our existing customer base Strong project management skills Benefits Basic Salary to £42k Competitive Benefits Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as

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