Operations Manager - Furniture/Movers/Warehouse/Logistics

Bilfinger Europa Services
Bristol (City Centre)
From £25,000 to £29,000 per annum
30 Sep 2016
28 Oct 2016
Contract Type
Bilfinger Europa Facility Management is a property and infrastructure support services company delivering integrated Building and Facilities Management Services. Our team of over 3,500 people works on behalf of a diverse client base across a range of market sectors and service streams. At Bilfinger Europa we believe in making a difference. We stand for service excellence, integrity, innovation, people and performance. People-focused values and principles drive quality customer service delivery and real value for our clients whilst originality and innovation continually helps us improve our growing business. We are currently seeking a Operations Manager for our Workspace division. You will report directly to the Operations Director and manage a number of mobile and site based staff. This critical, client-facing role encompasses the delivery of key business objectives, the financial management and control and the hands on daily operational management of within the Bilfinger Europa business. Main Duties Delegate and oversee the administration duties of the department, carryout relevant duties as and when necessary. Such duties to process timesheets, invoicing and process of goods purchased through external suppliers, invoicing etc. Manage all incoming operational enquiries from both internal and external clients. Undertake client visits and attend meetings where necessary, gathering the necessary information to enable preparation of high quality quotations and reports for all types of work. Interpret verbal briefs from internal and external clients, implement projects or provide quotation as required for PM’S. Prepare all paperwork and information for fitting teams. Brief teams accordingly ensuring the correct resources are available including vehicles, manpower and special equipment. Process job sheets and return for invoicing. Organise all external labour and vehicles for larger or multiple projects. Monitor quality and performance of internal and contracted staff. Liaise with clients to arrange delivery dates for new goods or service visitsetc. Ensure all delivery notes and documents are completed correctly and returned after each project. Order product and services as required within your own authority levels on Navision. Check all time sheets and invoices are correct and up to date, ensuring all information is passed to the finance department on time. Provide breakdown of hours and clients each month. Confirm percentage of revenue streams for each member of staff at Hoddesdon. Prepare feedback on projects and communicate to the Customer Management Team. Prepare job sheets relating to any movement of goods and pass to the correct party for invoicing. Liaise with internal and external clients regarding goods held in warehouse. Produce high quality quotations and proposals to storage clients. Set objectives and performance criteria for internal resources and sub-contractors. To be responsible for financial decisions when ordering goods or contract labour within your own authorisation levels. Experience Required Experience in the logistics of moving furniture and office equipment, either in a similar organisation or a removals business Management experience Budgeting experience IOSH desirable but not essential This job was originally posted as www.totaljobs.com/job/66760799