Customer Support Specialist

Cordant Technical and Engineering
£35000 per annum + Excellent Company Benefits
30 Sep 2016
20 Oct 2016
Contract Type
CUSTOMER SUPPORT MANAGER - NOTTINGHAM BASED - WORLD LEADING ENGINEERING ORGANISATION - UPTO 35k BASIC SALARY 10% PENSION 33 DAYS HOLIDAYS PRIVATE MEDICAL INSURANCE(INCLUDING FAMILY MEMBERS) DENTAL COVER FLEXIBLE BENEFITS - FANTASTIC CAREER OPPORTUNITY THE COMPANY My client is a global leader in power and automation technologies operating in more than 100 countries worldwide, and employing 150,000 people. In the UK they operate from more than 20 locations nationally and employs approximately 3,000 people. OVERVIEW Customer Support Manager managing a team of customer service executives in a fast paced export based engineering office. The customer base is across the Uk and Middle East so export knowledge is a must. The Role Monday - Friday - Nottingham based Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making Ensure all orders are processed and acknowledged efficiently, liaising with internal departments to solve any issues that arise. Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time. Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements. Reporting on complaints (PAR&R's) and ensuring closure is within a timely manner. Ensure company policy and procedures are kept up to date and adhered to. To develop good working relations with the customers, their agents, Spatial and other departments to ensure all the customers' requirements are met. Manage, motivate and develop employees and team performance in accordance with HR procedures, i.e. performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives. Lead and manage in informal / formal team meetings to share key department information and progress against plans. Promote Health & Safety within the workplace and safe working practices Essential Must have a minimum of 2-3 years man managemnet or team leader experience of customer service teams in a manufacturing environment. Must have extensive product export including all relevant legislations and upto documentataion requirements. Must be commutable to the Nottingham region. Package Upto 35k basic 10% pension PMI 33 days holidays Flexible benefits Location: Nottingham, Midlands If you are interested in this role or want to speak to us about any further opportunities please apply now in the first instance. In respect of the above role(s), Cordant Recruitment Limited operates as an Employment Agency as defined under the Employment Agencies Act 1973. Cordant is acting as an Employment Agency in relation to this vacancy. This job was originally posted as