Motor Claims Handler

Interaction York
Bristol (City Centre)
£8 per hour
01 Oct 2016
20 Oct 2016
Motor Claims Handler We are now hiring for The RAC , one of the country's most progressive motoring organisations based in Bradley Stoke, Bristol . They provide services for both private and commercial motorists and are world renowned for their internal development programme. They now have an exciting opportunity within their Legal Team on a temporary to permanent basis, working as a Motor Claims Handler. Role Purpose: · To assist in handling and progression of a case load of motor claims for clients in the commercial fleet space. · To provide claims handling services to customers to meet Legal Services levels of service and business objectives in line with internal policies and procedures and within regulatory framework for conduct of business. Responsibilities: · Required to deal with inbound telephone calls to claims team and make outbound calls. · Preparing, opening, reviewing, negotiating and settling ULR claims according to Legal Services process and call structures. · Work and advice provided must conform to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation. · Communicate with internal colleagues and Individual and corporate customers, appointed solicitors, third party insurers, brokers and appropriate bodies to progress or facilitate the process of negotiation in order to provide claims handling services. · To pro-actively manage ULR claims in accordance with set departmental levels and standards of performance whilst identifying revenue generating opportunities. · To provide advice and guidance to customers as necessary to maintain levels of service set for the team. · To carry out claims handling activities by performing designated tasks as directed by line manager or recommended process to ensure claims are settled as soon as practicable and according to set departmental levels and standards of performance. · To resolve complaints arising from customers. . Skills and Experience · Desired experience in a customer oriented business environment. · Educated to GCSE level · Preferable but not essential - Experience as Claims Handler within Legal Services during which standards of performance have been met. · A broad range of IT skills in most Microsoft packages and an ability to work quickly with minimal supervision. Further Information Working hours: Monday - Friday 9am - - 5pm This is a three month temporary contract with a view to go permanent. The hourly wage for the first three months would be £8p/h. To be reviewed after three months. If this sounds like the company and role that you have been waiting for then please APPLY NOW This job was originally posted as