IT & Telecom Technical Support Engineer

Sprint Convergence Ltd
From £14,000 to £25,000 per annum
01 Oct 2016
20 Oct 2016
Contract Type
Sprint Convergence are currently looking to recruit an enthusiastic and dedicated individual to join our busy technical support team, handling queries and resolving faults. Sprint Convergence is a fast growing telecommunications & Managed service provider, our product portfolio includes lines, broadband, the latest voice and data products, cloud based technologies and desktop support (MAC/Windows). Duties to include but not restricted to: Installing and configuring computer & telecom's hardware, operating systems and applications. Monitoring and maintaining computer/Telephone systems and networks. Talking staff & clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Liaising with Customer Service Teams and Carriers to resolve customer faults. Providing support & logging tickets. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Working continuously on a task until completion. Prioritising and managing several open cases at any given time. Rapidly establishing a good working relationship with customers and other professionals. Site visits including installation, training and support on all technical products. General Office administration. Skills: · MAC & Windows experience required. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team and independently. The ability to prioritise your workload. Attention to detail. Pleasant telephone manner. Working Hours: Due to the nature of the work, you may be expected to work weekends or bank holidays. - Monday – Thursday 08.45 - 17:30 - Friday 08.45 - 17:00 This job was originally posted as

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