Digital Account Manager, Client Services, AdTech, Digital Advertising

Carrington Knight Associates Limited
Covent Garden
From £35,000 to £40,000 per annum Bonus + benefits
29 Sep 2016
19 Oct 2016
Contract Type
DIGITAL ACCOUNT MANAGER, DIGITAL MEDIA TECHNOLOGY, ADTECH, LONDON Account Manager required to work for a leading Digital Advertising Technology company based in Central London. You will need to have a Client Services or Programmatic background, or at the very least exposure to the Digital Media sector. Read on for more details… JOB DESCRIPTION • Account Manager is required to service the London managed business market, working with current clients, but also supporting the sales team on new business opportunities. • You will ensure success of current running business, delivering first class client service in order to exceed client expectations. • This is a rare and exciting opportunity to work with a leading programmatic player in the UK. This opportunity will give exposure to working in a fast paced digital business who is at the forefront of moment scoring, data and innovation. CORE RESPONSIBILITIES • Main point of contact for agencies and clients, dealing with any client requirements in a timely manner, and driving the day to day relationship. • Manage a book of business consisting of agencies and direct clients. • Monitoring performance and delivery against client objectives. • Generates and presents post campaign analysis and use it to develop and grow clients’ business. • Lead quarterly client business reviews that result in continuous on-going activity. • Build bespoke presentations tailored exactly to the client needs. • Support sales in developing strategy and future roadmaps that will develop the client partnership whilst maximising the opportunity to increase share of wallet. • Communicating to all key stakeholders within the business when relevant and investigating further to find out answers that may not be available within the AM team. • Manage on-boarding process of new advertisers within your book of business from internal and external perspective. • Acknowledge, respond and resolve client requests in a timely manner. • Demonstrate the ability to ask for additional revenue across your book of business based on sound rationale. • Understand the Rocket Fuel product offering and be able to communicate this to clients in a clear and concise manner. • Independently build client relationships across your book of business. • QA’ing and troubleshooting campaigns throughout the lifecycle. ?PERFORMANCE MEASURES 1 Client Service • Retention of business due to achievement against client objectives • Client feedback from your book of business • Showcasing ‘great’ examples of output (reporting, responding to client questions, insights, etc) 2. Internal relationship measures • Internal feedback from cross-department teams on performance • Showcasing ‘great’ examples of cross-department collaboration REQUIRED SKILLS & ABILITIES: • Client management experience, including proven ability to handle multiple deliverables within tight deadlines. • Track record of success in providing exceptional client servicing. • Demonstrable ability to take responsibility and accountability, and act on client goals and objectives in a client service environment. • Excellent communication skills and the ability to articulate performance analytics at differing levels of understanding. • Thrive in a team environment and be able to work with people across multiple disciplines whilst being able to work alone and deliver results. • Troubleshooting and problem solving skills, with ability to overcome challenges and deliver solutions. • Self-starter capable of thriving in a fast paced environment – able to multi-task. • Showing enthusiasm in all areas of the business. • Taking a proactive approach in all areas of the role. • Strong attention to detail and organisation skills. • Excel and PowerPoint skills. • Strong understanding of programmatic, attribution, and the overall digital landscape. EDUCATION/EXPERIENCE: • Bachelor's Degree or equivalent is desirable • 1 – 3 years’ experience in Client Services / Account Management in digital or online advertising preferred This is a great opportunity and salary is dependent upon experience. Apply now for more details. This job was originally posted as