3rd Line IT Engineer

James Recruitment
London (South)
From £30,000 to £38,000 per annum
03 Oct 2016
26 Oct 2016
Contract Type
2nd/3rd line Engineer - IT Services up to £35,000 Central EC London Our client a leading IT Consultancy / Support company is looking for an enthusiastic and ambitious person to join their IT Support team providing customer facing solutions via on-site visits and telephone/remote support. The successful 2nd/3rd Line IT Support Engineer will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should have excellent written and verbal communication skills, telephone manner, and a good command of the English language. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard. 2nd/3rd Line IT Support Engineer Responsibilities: - Logging, prioritisation and escalation of IT support issues and requests. - Develop and maintain good working relationships with clients to promote high level of customer service. - Resolution of 2nd/3rd line support issues and requests via telephone, remote support or onsite visits. - Assist other Line Technicians with support issues where required and mentor 1st line support where necessary. - Routine systems administration tasks. - Administration of hardware inventories and software licences. - Administration of market data services. - Undertake installation and maintenance of clients IT infrastructure, onsite or remotely. 2nd/3rd Line IT Support Engineer Requirements: - Experience working with Microsoft Remote Desktop Services and Citrix - Strong knowledge of operating systems including Windows Server 2008/2012, Windows XP/7/8 /10 & Mac OS - Good Experience with Virtualisation including Citrix, Hyper-V and VM Ware - Keen interest in Information Technology, Computer hardware and software. - Experience of troubleshooting PC/Server Hardware and Software issues. - Good Experience of MS Exchange Server, MS SQL server and Office 365 - Good experience of Server backup solutions (onsite versus cloud) - Experience troubleshooting and using Firewalls. - Good Experience of installing and configuring Routers, Firewall and Switches - Desirable experience of a variety of Incident Management platform (Cherwell being considered an advantage) but not essential - Full, Clean UK driving license - Willingness to travel. Experience of 2nd / 3rd line and IT experience overall. Apply now for an interview This job was originally posted as www.totaljobs.com/job/66774274