Senior Systems Engineer

Spring Technology
£35000.00 - £40000.00 per annum
28 Sep 2016
28 Oct 2016
Contract Type
Senior Systems Engineer Server Engineer / Systems Engineer / 3rd Line / Hyper-V / Active Directory / Exchange / Office 365 / ITIL / Permanent / Banbury / Oxfordshire Rapidly growing organisation based in Banbury, Oxfordshire is looking for an experienced Senior Support Engineer to join the team based in their UK HQ. The successful candidate will be expected to provide 3rd line support for the server infrastructure following ITIL best practices to ensure that the business runs smoothly and the lights are kept on. Key responsibilities: Perform management and monitoring of the global Server estate Troubleshooting and diagnosing root cause for operational incidents Management of operational incidents through to resolution Provide service integration of multiple suppliers and services to provide a single point of contact to the business Escalation and contact point for management and customers when incidents arise Assist in the production of a monthly service report of performance and issues at a business level, as well as management of the supplier service report against SLAs Review and troubleshoot technical problem areas to improve security, service and provide continuous service improvement Participate in regular supplier service reviews to keep informed of current issues, performance and service improvement plans Operation of reporting tools to identify potential bottlenecks and for diagnostic and audit purposes Provide technical support to projects, and transitioning services into production with full handover to external supplier Ensure the server estate is patched, updated, and backed up as required. Including ensuring security and anti-malware systems are up to date. Contribute to the strategic roadmap for server and storage services Contact point for supplier maintenance notifications Creation and maintenance of documentation (Visio diagrams, word documents, SharePoint lists) Skills and experience required: Demonstrable server support experience Active Directory, Group Policy, DFS, DHCP, DNS, NPS Hyper-V / VMware Messaging, Lync, Exchange, Office 365, Azure Microsoft SCCM Monitoring toolsets Strong documentation skills (e.g. Visio, high and low level design documentation) Good supplier relationship management MCSE, MCSA or ITIL Foundation would be advantageous This is an great opportunity to join an established, yet rapidly growing organisation through an exciting period of change. The salary of offer for this position is £35,000-£40,000 plus an excellent company benefits package. Server Engineer / Systems Engineer / 3rd Line / Hyper-V / Active Directory / Exchange / Office 365 / ITIL / Permanent / Banbury / Oxfordshire Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as

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