Buildings Concierge - Luxury Apartments - 4on/4off Days

Zenith Management
From £16,500 to £18,000 per annum
04 Oct 2016
19 Oct 2016
Contract Type
Shift Pattern - 7am - 7pm - salary up to £18,000 Zenith Management is proud to be one of the leading managing agents in the North West. Our aim is to deliver the highest level of service to all of our clients by integrating our experience and knowledge of industry best practice with consummate professionalism. We are growing and have 4 positions for day shift Concierge in two brand new luxury developments. This is very much a 'front of house role’ and our Concierge team are highly valued by the residents of the accommodation they work within. Responsibilities: 1. You will cover the main concierge desk and at all times provide the highest level of customer care and service.You'll deal effectively with enquiries, queries and complaints, always taking the correct action whilst remaining courteous at all times in person or on the telephone. 2. You'll complete regular building checks on site during the shift, ensuring the buildings are trouble free. You will ensure the working order and condition of: Lighting; Heating; Fire control system, alarms and smoke ventilation; Lifts; Water pumps and tanks; Doors and windows; Gates; Waste chutes; Access control systems, locks and security. 3. You will pro-actively deal with any maintenance and cleaning/litter problems identified within the Development and the external estate areas. Fix, repair, maintain or clean any area or problem if you are able to do so (i.e. light bulb changes). 4. You will report any security/Health & Safety/maintenance issues, incidents and complaints to your line manager. Taking appropriate action immediately in the event of an emergency. 5. Monitor CCTV and alarm systems at all times whilst in the office. 6. Monitor and aid the smooth running of car parking facilities and appropriately deal with unauthorised users/vehicles of the car park. 7. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building if you suspect they have no right of access. Report any suspicious/unusual behaviour, calling the police if necessary. 8. Co-ordinate, instruct and allow access for services to the Development, such as refuse collection, deliveries, repairs and maintenance, utility companies. Including the movement and rotation of on-site refuse receptacles for collection. 9. Take responsibility for all deliveries to main office, receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. 10. Issuing/handling of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys in line with the company procedure. You'll have fantastic customer service skills probably gained in a hospitality environment. This job was originally posted as

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