Customer Service Manager

Retail Profiling Consultants Ltd
From £21,000 to £25,000 per annum
04 Oct 2016
20 Oct 2016
Contract Type
Here at Retail Profiling we have been specialising in representing Consumer Electronics Brands across the channel for 22 years. Since we started in 1994, we have proudly worked with some of the world’s largest companies. Our permanent dynamic field and head office teams are renowned for their professionalism, dedication and extensive CE knowledge, and this has secured vital credibility with hundreds of Brands, Retailers, Resellers, DMR’s and Distributors across Northern Europe. With Headquarters in the UK and a European office in the Netherlands our dedication to be industry leaders is reflected through multiple success stories for our clients across the UKI & Benelux. Driving sales through on-site specialist training and education, field marketing and reseller partner development, we take pride and ownership in every single piece of work we complete, Brands massively value our engaging training visits to stores, promotional activation, demonstration events and support for trade and consumer technology shows, as well as our intelligent reporting and data. Our Clients/Customers (Brands) see us as a key strategic partner for building awareness and confidence in their brand, along with providing valuable market data and recommendations to stay ahead in the ever-evolving technology industry. Client Development Manager We are seeking a Client Development Manager, reporting to our Senior Client Development Manager, to take responsibility for project and relationship managing our existing Customers, who are all high profile consumer electronic brands. To be successful, you must be have the ability to motivate others towards achieving results and liaising across all internal departments and field operations to ensure Client activity meets your clients’ objectives and expectations. You will be the first point of contact for your own Client list and therefore you must have the ability to quickly develop your understanding of our Clients’ needs as well as being a capable relationship builder with an ability to work under pressure. You must have exceptional organisational skills, be proactive, driven and client focussed, with the ability to write commercially sound client reports to meet and exceed our clients’ expectations. The full-time role will be primarily based at our HQ on the beautiful Aske Country estate near Richmond, but with fairly regular travel to Client meetings and events across the UK. This is a fantastic opportunity for an ambitious individual looking to develop their career and join an established company at an exciting growth time. The salary range is £21,000 - £25,000 per annum, which is dependent upon experience. As well as a great salary we also offer a generous package including: •Laptop & mobile phone •25 days holiday, plus bank holidays •Pension scheme •Company profit and personal performance bonus schemes This job was originally posted as