MAC Support Analyst (Apple ACMT (Apple Certified Macintosh Technician)

Nanotek Ltd.
From £25,000 to £30,000 per annum
04 Oct 2016
02 Nov 2016
Contract Type
MAC Support Analyst (MAC/Windows/Desktop/1st/2nd Line) Qualifications, Skills & Experience Essential Experience & Skills Apple Mac Client and Server iOS Management Experience with LAN / WAN and Wifi Networks Flexible approach to changing workload priorities Excellent communication skills Full UK Driving License – Clean Desirable Experience Windows Server 2008 Support onwards Knowledge of Active Directory Windows 7 Client onwards Basic Apple Command line experience Knowledge of Adobe Application’s Mobile Device Management Experience of user training Required experience Apple ACMT (Apple Certified Macintosh Technician) Skills & Experience required Previous Helpdesk experience Excellent inter personal skills Strong knowledge of Microsoft operating systems Experience of routine day to day IT operations (backups, system checks etc.) including Symantec Backup Exec. Experience with using and troubleshooting Exchange 2003/2007 and Outlook 200 within a network environment (permissions, calendar sharing, delegation etc.) Experience with using and troubleshooting MS Office 2007 Experience of PC hardware setup and configuration Experience of Citrix, VPNs and Firewall configuration Experience with VMware Experience of mobile communications, Blackberry and Windows Mobile devices Experience of security software such as Sophos AV Experience of wired/wireless networks including cabling and switches A good understanding of the Mac OS The ability to install software and maintain the MacOS A good understanding of the Windows OS A good understanding of OS X both client and server to facilitate fault finding, diagnosis and resolution of problems. Proficient in supporting Mac applications including but not limited to; Adobe InDesign, IT Support Analyst - Chessington - £25K Role Purpose To provide 1st line technical support to our clients Windows and Mac Environments. Job Responsibilities To provide 1st line technical support; answering support queries via phone or e-mail To maintain a high degree of customer service for all support queries To take ownership of user problems and be proactive and friendly when dealing with user issues To log all calls Respond to enquiries and help resolve hardware and software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment but providing necessary training and advice To arrange for external technical support where problems cannot be resolved in house Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Fault finding to laptops and desktops Reporting faults and maintaining logs on servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up and configuring new core servers • Installing authorised software to core servers servers Creating purchase requisitions for IT hardware/software • Ensuring licensing for all software purchased is recorded and maintained This job was originally posted as