Shift Lead- Major Incident Management 24/7

Milton Keynes
03 Oct 2016
06 Nov 2016
Contract Type
Summary Computacenter is Europe's leading independent provider of IT infrastructure services and solutions. In our Government division, we continue to expand our Major Incident Management specialist team in Milton Keynes. We are seeking a 24/7 Shift Team Leader, to drive and support a hugely important Public Sector customer. You will be leading a small team of IT Professionals, to ensure and maximise customer satisfaction by working in partnership with them to deliver high quality services in a professional and efficient manner. To develop the specific function, capability and offering of the Operational Services and take responsibility for all operational aspects of the service delivered. To support, develop and mentor the operational teams in order to drive a high level of productivity in day to day operations. To ensure the operational teams have clear business objectives and deliverables in order to drive high levels of Customer Satisfaction and quality of service. Package Competitive Benefits Applicants must have the ability to undertake Security Clearance (SC) Main Responsibilities Working for this prestigious client based in Milton Keynes, the role will be challenging and varied. Management of all activity and communication related to Major Incidents handed over to Desktop Infrastructure teams to resolve, while supporting the Problem Management, Change Management and Capacity management services with their requests and processes. Key to this role is being able to man manage, operationally manage and performance manage which will include objective setting, measurement, monitoring, productivity and appraisal of staff. Regular feedback via 121s, talent management, performance standards and performance improvement plans. Reviewing the service delivered to the customer is essential to continually improve and gain their feedback with service restoration meetings, reviews and presentations all elements of this role in Milton Keynes. Applicants must have the ability to undertake Security Clearance (SC) Ideal Candidate Applicants must have the ability to undertake Security Clearance (SC) Bringing a proven track record of managing major incidents, including communications at all levels to varied stakeholders will be essential in guiding the team towards success. The ability to demonstrate managing a service and performance through operational teams of 6 will stand you in a good position to deliver against our SLAs and targets. While delivering against the elements highlighted above, we will give you the opportunity to work within a highly visible and thought of account for Computacenter, where success here will be a springboard to fantastic career here. Desirable: An ITIL Foundation V3 qualification This job was originally posted as