Service Management Integration Lead

Spring Technology
Milton Keynes
£550.00 - £600.00 per day
04 Oct 2016
20 Oct 2016
Service Design / Service Management and Integration / Milton Keynes / SC Clearance / £550-600 Spring Technology is currently recruiting for a Service Management Integration Lead to join a nationally recognised organisation in Milton Keynes on an initial 4 month contract. The pay rate for this contract role will be between £550 and £600 per day based on experience. SC or DV clearance will be required for this role; you must either have a valid or lapsed clearance, or be eligible for clearance to be considered. Our client requires a Service Management Integration Lead to work hand in hand with the Services Director to implement service management organization across the business - ranging not only in IT but other areas such as logistics, security and estates. You must be able to design and develop comprehensive processes for a new delivery model, as well as rollout the newly designed model, whilst negotiating with senior management, including stakeholders, and ensuring business as usual. This role requires you to have strong experience in Service Management, Integration and Design, being able to apply ITIL and Prince 2 methodology for a wide range of business and IT functions, whilst also being able to write and negotiate SLA's, OLA's and UPC's. It is essential that you are an effective communicator with a strong analytical mind set, to be able to communicate changes to stakeholders and all colleagues involved in the process. Essential Experience: · Proven history in Service Management, Integration and Design roles - ranging across various areas of business (not just IT) · Extensive knowledge of ITIL methodologies, as well as Prince 2 · Excellent stakeholder management skills and a customer focus · Knowledge of capture techniques such as contextual enquiries, focus groups, interviews, questionnaires and statistical analysis. · Experience of introducing and developing a service design function · Excellent organisation and presentation skills · IT Skills including MS Office, Project and Visio · Public Sector experience Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as

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