Junior Digital Analyst

Michael Page Digital
£26000 - £30000 per annum
04 Oct 2016
19 Oct 2016
Contract Type
The Junior Digital Analyst will be responsible for first and second line support related to the administration system (SITS) and software (CMIS). They will investigate and resolve problems in conjunction with the Process Owners in order to ensure the smooth running and effectiveness of SITS and CMIS, whilst assisting with development of minor projects in support of the business lifecycle. Client Details My client is a large Not for Profit and Charities organisation based in Guildford. Description The Junior Digital Analyst will be required to Support SITS and CMIS ensuring that all components of the system function reliably in all key operational areas from enquiries and admissions. Manage the initial support of the SITS and CMIS systems by managing the support calls in Support Works/ Front Range. With other members of the team, get involved in upgrades of the SITS/CMIS software. This entails testing, writing user documentation, and arranging training Expected to identify the nature of any problems and issues received from users through analysis and apply their judgement and initiative in order to find an appropriate resolution. Dealing with at times complex problems, which require analytical and creative thinking and a degree of evaluation; the Post Holder must use their judgement to decide which course of action is the most appropriate, placing greatest emphasis on effective and timely solutions. Liaise with the software providers as appropriate, and implement recommendations To support the systems upgrade through testing and developments Profile The ideal Junior Digital Analyst will have either HNC, NVQ 3, HND level or equivalent with a number of year's relevant experience OR Broad vocational experience, acquired through a combination of job-related vocational training and considerable on the job experience, demonstrating Operations through involvement in a series of progressively more demanding relevant work/roles. Job Offer A salary of £26,000 - £30,000 DOE plus benefits. This job was originally posted as www.totaljobs.com/job/66790214

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