Technical Support Lead

EYC Symphony
From £50,000 to £55,000 per annum
05 Oct 2016
02 Nov 2016
Contract Type
Symphony EYC is a strategic partner to more than 1000 retailers and manufacturers worldwide, offering the industry-leading GOLD unified retail platform and sophisticated customer analysis services. The breadth of Symphony EYC solutions and services optimize profitability by delivering highly targeted product assortments across all channels supported by reliable and responsive retail operations and supply chain execution. Symphony EYC customers include 15 of the world’s 30 largest retailers, thousands of retail brands, and hundreds of national and regional chains. Operational Delivery: · Facilitate the smooth delivery/completion of project handovers and on-going support · Provide Service Metrics to document the operational performance of the client support activity. · Contribute to internal process and system improvements in order to ensure maximum efficiency across the company · Support cross-team collaboration initiatives to bring products, services and processes together Planning & Documentation: · Create technical design and support documentation as required · Ensure all new technologies are introduced to support with clear technical and procedural understanding · Make presentations to client audiences or professional peers as required · Create business cases for the adoption of new software tools when required Leadership & People Management: · Assist in the definition and application of and consistent standards and approaches throughout the team · Promote a culture of knowledge sharing at EYC. · Help to create a culture of promoting new ideas and opportunities within the team for our clients. Encourage openness and proactivity in all engagements with both customer-facing and other internal teams. Self-Development · Keep up to date with the latest software technologies and methodologies to support own self-development. · Express opinions and ideas · Take responsibility to progress and develop to their full potential · Be flexible and multi skilled in a variety of jobs and tasks · Support the development of the business This job was originally posted as

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