Senior Support Engineer - VMware, Windows, AWS

Zen Internet Ltd
Up to £40,000 per annum depending on experience + benefits
04 Oct 2016
19 Oct 2016
Contract Type
Senior Support Engineer - VMware, Windows, AWS Having grown from a pioneering ISP 20 years ago, today Zen Internet is a multi-award-winning company that provides a full range of data, voice and cloud services to business and residential customers across the UK as well as being recognised as one of the best companies to work for in the UK. Following a period of success, growth, and winning the prestigious BCS and Computing UK IT Industry Award for ‘Services Company of the Year’, our Corporate & Mid-Market division has a new opportunity for a Senior Support Engineer - VMware, Windows, AWS to join the team. As a Senior Support Engineer for our customers' Hosting and Cloud services, you will act as a key technical expert in the support and operations team and you will be enthusiastic and eager to learn a wide variety of technologies. As well as providing a point of escalation for support colleagues to resolve customer service incidents and problems, you will also be responsible for creating templates, processes, scripts and tools to assist in the efficiency of future developments and increase efficiency. This is an excellent opportunity to provide key support on complex, leading edge cloud and hosting solutions. Key Responsibilities Helping to drive continual service improvement by identifying and implementing change to customer solutions that will improve performance and reliability. Providing pro-active management of customer solutions to ensure we deliver high level of customer service including capacity management, load testing and performance analysis of customer environments Designing and building templates and scripts to be used by customers and the business Orchestration of maintenance and support operations including development and scripting of bespoke software and tools where required Where required, providing escalation assistance to colleagues for complex technical issues Mentoring colleagues to raise the general skill level within the business as part of divisional growth Diagnosing system failures and working under pressure to resolve the issues in the quickest possible time to minimize any impact to customers. Maintaining and developing own knowledge and skills in line with being an expert in chosen specialisation Providing ad-hoc professional services to customers on their on-going projects and implementations The department operates core business hours of Mon-Fri 08:00 to 18:00. Outside of these core hours, the department operates an on-call rota for support escalations. You will be required to participate in the on-call rota on a rotational basis. Skills & Experience Excellent technical knowledge of Windows and/or Linux in a professional hosting environment Excellent working knowledge of one or more virtualisation technologies including, but not limited to, vMWare, VeeamA and HyperV. You will also have experience in ‘new’ disaster recovery ‘virtual’ technologies such as Zerto. Experience and knowledge of at least one scripting language (Powershell, Python, Perl etc.) Configuration management experience (Puppet, Chef etc.) Competent database skills in MSSQL, MySQL or other database technologies A keen interest in networking and WAN technology as well as experience of cloud-based networking including SDN, virtual routing and virtual firewall management Excellent working knowledge of Active Directory Good working knowledge of security within a hosting environment Experience of AWS infrastructure support Experience working as part of a larger team to deliver projects based on customer deadlines and customer requirements This job was originally posted as

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