Service Manager

Motorline Group
From £25,000 to £40,000 per annum
04 Oct 2016
20 Oct 2016
Contract Type
The Motorline Group represents 11 vehicle brands including Toyota, Nissan, Volkswagen, Renault, Peugeot, Hyundai, Skoda, Lexus, Maserati, Infiniti and Dacia in over 43 Dealerships and also 4 Volkswagen group Trade parts centres across the UK employing over 1,250 employees. Job Description To ensure that all Service department achieves profit margins in line with budget forecasts and annual objectives. To control and oversee the correct operation of the Service Department on a day-to-day basis in the following key areas, using established systems and procedures : Workshop loading and labour sales. Discounting and Goodwill policy. Manning and staff rotas. Advertising, Promotional & Prospecting activities. Customer satisfaction and CSI scores. Special tooling and workshop consumables. Staff training and disciplinary procedures. To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures. Customer Satisfaction To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies. To ensure high standards of quality and workmanship. Pay & Benefits: Basic salary £25,000 OTE £40,000 Company Car Company Pension scheme 4 weeks holiday per year Working Times: 8.30am – 6.00pm Monday to Friday 8.30am – 1.00pm Saturday rota Due to the high volume of applicants if you have not had a response within 14 days of submitting your CV you have unfortunately been unsuccessful. This job was originally posted as