Spanish Speaking UNIX/Solaris, Linux Professionals, Linlithgow

3 days left

Virtue Recruitment Services Limited
From £17,000 to £17,500 per annum Excellent induction, training and de
06 Oct 2016
29 Oct 2016
Contract Type
In this role you will be required provide expert support and assistance regarding system events and faults using Oracle toolsets. Experience of remote administration of customers systems on a variety of hardware platforms and OS's, including UNIX/Solaris, Linux, Windows. Range of activities to conduct based upon customer contract level, and includes, but not limited to, OS support, (Oracle engineered systems: Exadata, Exalogic, supercluster, red Apps Siebel) hardware fault diagnosis, scheduling backups, patching, upgrades and administrative activities associated with remote support of customer systems and infrastructure. Conduct event monitoring where appropriate, including maintenance and installation of same to either facilitate remote administration, or enable remote monitoring by other personnel within the EMEA Control Centre. Compile, (and depending on business needs, present) customer reports to demonstrate performance of the above. Direct contact with various support teams and customers in EMEA & LATAM (Spanish language role only). Ensure that any incident tickets & Hardware requests (SR’s) are initially investigated using knowledge & related technical documents with ways to resolve issues. Also ensuring that incidents are escalated or passed to the appropriate departments in a timely manner. Create and maintain knowledge documentation. Compiling shift report. Ability to create and work Change managements as per operational procedures. Research through available resources (Knowledge article DB Oracle online resources, NC documentation, FAQs, etc.) to find the necessary information/solution. Carry out any admin tasks associated with the smooth running of the services. Handle Oracle Portal incident tickets & Oracle Service desk hardware related SR Tickets, Support Oracle applications as required (OEM EM etc), support and aid customers in optimisation of systems. Ensure verbal and written communications are handled professionally and are submitted in a professional manner. Ensure that they contribute to meeting SLA’s and KPIS as dictated by the contract. Salary: £17,500 per annum Perm Contract. Hours: 40 Hour Week - 24/7 operation TO BE CONSIDERED FOR THIS ROLE YOU MUST BE FLUENT IN ENGLISH & SPANISH This job was originally posted as