Repair Technicians

Cardiff (Caerdydd)
£9.79 per hour
04 Oct 2016
20 Oct 2016
Our client is currently looking for a Repair Technician to join their team. This is a temporary ongoing position. Reporting to the Product Champion, the scope of responsibilities will be to ensure the pro-active ability to diagnose and repair Laptop hardware and software faults. The ideal candidate will hold an appropriate academic and (or) vocational qualification in a relevant discipline. Candidates who can demonstrate the equivalent experience may also be considered. Key Responsibilities: · Repair Laptops and Accessories to a high standard using the documentation and diagnostic tools provided. · The ability to completely assemble & dis-assemble laptops and accessories. · Carry out component level repairs on pcbs to a high standard. · Provide customer feedback via Reports / email and telephone. · Ability to achieve key targets and deadlines whist achieving high levels of quantity / quality and low re-repair rates. Knowledge, Skill and Experience required: · Appropriate academic and (or) vocational qualification. · Experience in a similar position with proven qualities. · Proven Software & Electrical systems understanding. · Computer literacy should include, but not be limited to, Microsoft Office applications. · It would be an advantage to have an understanding of Siebel and SharePoint systems. It would be an advantage to have: · Must be able to establish good internal and external relationships. · Professional resolution of Customer issues. · Highly diligent and tenacious, able to work on own initiative. · Robust team working / problem solving and multi-tasking skills. · Flexible to respond to business needs. · Able to travel at short notice. · Is able to demonstrate strong networking skills across a multi discipline team. This job was originally posted as