Assistant Product Repair Technician

Talent HQ
Letchworth Garden City
£17,000 per annum
06 Oct 2016
20 Oct 2016
Contract Type
TalentHQ Recruitment: Our goal is to find: the right talent the right job. Assistant Product Repair Technician: Position: Assistant Product Repair Technician Location: Letchworth Garden City, Herts Salary: £17,000 p/a Contract: Permanent Company Profile: Our client is a highly established organisation and one of the market leaders within their specialised field who are dedicated at constantly improving the extent of their range and quality of their product. This is a rare opportunity for an experienced Product Repair Technician to join their friendly team Assistant Product Repair Technician: Have you worked within a product Repair team before? Maybe you’ve been responsible for instructing, authorising and overseeing warranty repair work previously? Does inspecting, diagnosing, repairing and testing of electronic and mechanical equipment sound familiar? Have you raised and transmitted quotations for non-warranty repairs before? Maybe you’ve worked through warranty- and chargeable aftersales cases before? Have you assisted with testing of potential and existing products within the range, for on-going improvement before? Are you vocationally-qualified in electronic engineering, preferably with mechanical engineering (although not essential)? Would you pride yourself on having great attention to detail and time management skills? If you answer YES to the above, then this could be your exciting next career opportunity working as an 'Assistant Product Repair Technician’ which you’re looking for The Role: To support the Product Repair Team by undertaking inspection, diagnosis and repair of electronic or mechanical equipment returned by customers via Customer Service 'events’. This process requires working through warranty- and chargeable aftersales cases in sequence to identify cause of failure,isolating & replacing faulty components, re-assembling, and fully testing each unit to confirm resolved To instruct, authorise and oversee any warranty repair work undertaken by 3rd-party approved Service Centres, operating according to our clients Handbook warranty procedures. To report event notes and outcomes for each inspection/repair job, via the Company’s intranet system. To provide pre-sale guidance and post-sale technical assistance to customers via the Internal Sales and Customer Service teams. Ensuring any 'frequently asked’ questions are entered onto the Company’s Knowledge-Base system for publishing to colleagues and customers. To assist with testing of potential and existing products within the range, for on-going improvement. To facilitate the preparation and delivery of demonstrations and training with colleagues, as required. Key Duties & Responsibilities: Event’ caseload management of equipment repairs in-progress, to achieve swift completion. Inspection, diagnosis, repair, reassembly and testing of electronic and mechanical equipment. Reporting and administration - updating 'Event’ notes and 'Work In Progress’ reports. Identifying and requisitioning replacement parts as required to complete warranty repairs. Raising and transmitting (via Customer Service) quotations for non-warranty repairs. Liaising with 3rd-party Service Centres for delegated warranty 'Events’ repaired externally. KPIs & Incentives Key Performance Indicator Objective Incentive Work-In-Progress Caseload Rewarding efficient workflow,to maintain work-in-progress below maximum threshold of outstanding cases per month. £ monthly bonus (from completion of probation). Qualities & Attributes: Vocationally-qualified in electronic engineering, with mechanical engineering beneficial; tidy-minded; resourceful; good time-management and proven attention to detail. About TalentHQ Recruitment Ltd TalentHQ Ltd are an "Award Winning" recruitment consultancy which is headed up by a team of talented consultants. Within our HQ we specialise in adding 'talent' within Temporary & Permanent positions across all Business Support roles from Junior to Senior Management. We are proud to work with a leading number of blue-chip companies as well as smaller SME’s businesses throughout the UK. TalentHQ - FSB Hertfordshire - Best New Business Winners 2014 & Most Inspiring New Business. This job was originally posted as