Senior Compliance Officer

Douglas Scott Legal Recruitment
£35000 per annum + Good Package
06 Oct 2016
04 Nov 2016
Contract Type
Legal Compliance Officer Manchester City Centre Leading Law firm Full time - permanent role Competitive salary excellent benefits A leading law firm based in Manchester City Centre is seeking a Legal Compliance officer to join them on a full time permanent basis. The purpose of the role is to manage, monitor and record all client complaints received by the firm in line with regulatory bodies. The role: Day to day management of the complaints process Assist Practice groups in reviewing complex or high-risk complaints to ensure satisfactory conclusion Management of communications with the Legal Ombudsman Assist with analysis of complaints data Ensure compliance with the current systems and process for the effective management of client complaints Provide advice and guidance to Practice groups on the Legal Ombudsman protocols and scheme rules. Regular review of current complaints handling procedures across all Practice groups Preparation of relevant training materials and regulatory updates for colleagues Working closely with the more inexperienced members of the team to develop their knowledge across the complaints process and all Practice groups. The candidate: Candidates must have a legal qualification at any level Candidates should have experience working within a law firm or legal department and fully understand how a law firm works Knowledge of the complaints process within a legal environment Customer Service experience Personable and able to speak to people on all levels Team Player Positive proactive individual Excellent written and verbal communication skills This is an excellent role for an experienced Compliance/Conflicts Officer to join a leading law firm which is offering a competitive salary benefits. To apply please email your CV to Please contact Jayne Kivlehan, Legal Recruitment Consultant, to discuss the role in more detail or apply through the vacancy for immediate consideration. If you have not been contacted within five working days you should assume you have not been successful on this occasion. Douglas Scott Legal Recruitment are a Legal Recruitment expert and the UK's leading law firms trust us with their legal vacancies. You can therefore apply for our jobs with confidence. We are a regulated Recruitment Consultancy and will discuss this role and seek your approval before submitting an application directly to the decision maker. Please see our website ( for more legal jobs in the UK. This job was originally posted as