Customer Account Manager

Michael Page Procurement & Supply Chain
£28000 - £34000 per annum
04 Oct 2016
19 Oct 2016
Contract Type
My client, based in Nottinghamshire are looking to recruit a Customer Account Manager to look after one of their most prestigious accounts. Client Details My client, based in Nottinghamshire are a market-leader in their industry and have a great reputation for the quality and pride in their products and services. They operate within a lean manufacturing and continue to invest heavily in the latest technology and investment in training and development of their colleagues is top of the agenda. Description The Customer Account Manager, within a manufacturing environment will have the following responsibilities: Manage AOG & critical arrear situations Respond to a variety of customer communications or queries; providing support, reassurance and role-modelling great customer service. Strong working knowledge of Microsoft Office software, mainly in Microsoft Excel. Strong working knowledge of MRP/ERP systems. Co-ordinate with internal departments and teams. Understand engineering drawings and manufacturing processes. Resolve conflicts with capacity. Utilise, review, analyse and update sales data. Prepare and deliver business review meetings. Help to deliver the company's strategic goals. Network with business partners and customers. Profile The successful candidate for the role of Customer Account Manager based in Nottinghamshire will have a strong customer service orientation and the ability to build rapport across various stakeholders both internal and external. They will be a strong team player, be able to communicate effectively through all forms of media and have initiative, motivation and focus. They will have attention to detail, the ability to manage time projects and people effectively and the ability to multi-task, for example; handling multiple accounts at a time. Although no line management is required within this role, the ability to challenge in a coaching capacity is desirable. Job Offer My client are offering a competitive salary and benefits package dependant on experience and profile. This includes: Childcare vouchers Pension scheme Healthcare Service Eye-care vouchers Long service awards Training and Development Holiday and sick entitlement This job was originally posted as