1st Line Technical Support Advisor

Bucks & Berks Recruitment PLC
£18000 - £19000 per annum
06 Oct 2016
04 Nov 2016
Contract Type
1st Line Technical Support Advisor Reading £18,000 Our client is looking for a 1st Line Technical Support Advisor to join their successful Reading Team. The ideal candidate will have a passion for IT, working knowledge of Windows, network connections and anti-virus clients, and a professional approach to dealing with customers over the telephone. This is an ideal opportunity for a candidate with IT qualifications looking to start a career in the IT industry. The salary for this position is £18,000. Key Responsibilities: Answer customer calls and resolve issues in a timely and professional manner Endeavouring to achieve first call resolution where possible Troubleshooting problems from business customers and providing support over the phone. Logging calls onto a ticketing system Prioritise calls for a resolution Assisting colleagues with the investigation of customer affecting bugs and issues Key Skills: Experience in technical support, ideally in varying hardware and software platforms, is preferable Qualifications in IT with a passion for it Professional experience in dealing with customers The knowledge to understand user issue and resolves them by providing a technical solution Good working knowledge of Windows, network connections, and experience of using/ working firewalls and anti-virus clients Excellent telephone manner Ability to work as part of a team in a high pressure environment Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion. Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position). This job was originally posted as www.totaljobs.com/job/66803432

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