Care Co-Ordinator

Ark Home Healthcare
Newcastle Upon Tyne
£20,000 per annum
06 Oct 2016
19 Oct 2016
Contract Type
Ark Home Healthcare are looking for a Co-Ordinator who can start and hit the ground running in our growing Tyneside branch. Salary is £19,000 £1,000 on call bonus Main Purpose of Job: To manage a group of Care Workers, ensure efficient and effective scheduling of care calls to provide a high quality care service to service users and assist the Manager in the efficient running of the Branch. You will ensure care visits are templated to provide consistent care to service users. On a regular basis you will monitor the Cell Track call monitoring system and input the weekly payroll information within the necessary deadlines. You will work with the Branch Manager to grow the weekly branch hours and undertake new client care reviews, provide care plans and risk assessments in line with all quality measures in accordance with our Quality Assurance guarantees. You will also assist ensuring a healthy Care Worker recruitment pipeline and undertake Care Worker interviews and Care Certificate training as necessary. You will also undertake Care Worker 1:1’s as required. You will undertake investigations in to any complaints about our service to ensure that they are dealt with in accordance with our policies and procedures and that any learning outcomes or actions are implemented. You must be willing to provide on-call support and be part of the rota supporting the out of hour’s service including weekdays, weekends and Bank Holidays. Experience & Skills required: Ideally experience of care co-ordination Supervisory experience in the care sector Trained as a care worker in order to cover in an emergency Experience of care scheduling / rostering & call monitoring systems Good IT skills Good knowledge of and able to work within the CQC care framework Good relationship builder to both internal and external customers Good communication / listening and organisational skills Work on own initiative but also a team player Able to prioritise and able to work well under pressure Good time management, organisation and prioritisation skills Full valid driving licence and business travel insurance cover This is an opportunity to work for a forward thinking company and make a real difference. If you have the skills and experience to fit the bill, join ‘Team Ark’ now…you will be very welcome. We are a happy, hardworking bunch of people who get enormous job satisfaction from what we do…you could too Local interviews available immediately apply now and take the next step in your career This position is subject to an Enhanced DBS check and satisfactory references. Ark is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their race, marital status, disability, religion or belief, gender, sex or sexual orientation or age. This job was originally posted as