Customer Service and Sales Supervisor

Unite Students
Dependent upon experience
06 Oct 2016
19 Oct 2016
Contract Type
A Customer Service and Sales Supervisor is required to join our team in Birmingham. This is a full time, permanent role working 37.5 hours per week, 5 days out of 7 (some weekend work will be required). The shifts are between the hours of 8am - 8pm. WHAT THE CUSTOMER SERVICE AND SALES SUPERVISOR JOB INVOLVES: The Customer Service and Sales Supervisor role is a varied and challenging one where no one day is the same. You'll be working within a friendly and supportive team and playing a vital role in ensuring that students living in our properties have a great experience. Covering a number of our properties and supervising a team, you will be: Leading a team in delivering high quality customer service and ensuring the safety and welfare of our student customers Promoting and delivering sales best practice within the city Taking accountability for overall property presentation Co-ordinating and providing key support in emergencies Overseeing and completing general financial and administration duties Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities. Working in our busy properties, you'll be building up relationships with our student customers from day one, providing them with excellent service. There are also a variety of important team leadership and supervisory duties, such as: Monitoring progress and quality of work Conducting 1 to 1 meetings Managing performance Identifying and managing personal development needs Planning and managing resource levels (including rota management, holiday and recruitment) So, if you're looking for a career with great development potential, where you can be customer focused, results driven, work on your initiative and have fun doing it, you've come to the right place. WHAT WE LOOK FOR IN YOU: A genuine passion for customer service is the most important quality for us. Although you may not have worked in the accommodation, hospitality or retail sectors before, what is really important to us is that your experience will have included: Team leader, supervisory or management experience in a customer facing sales environment Performance management, people development, coaching and mentoring Motivating others in the delivery of excellent customer service Building an excellent knowledge of Health and Safety legislation Developing and utilising strong financial and commercial awareness (including previous experience of working with and managing costs and budgets) Personally and professionally you'll demonstrate that you: Are a first class team player who possesses a positive and collegiate attitude Thrive on understanding, empathising and delivering against customer needs Possess excellent communication skills and can build relationships effectively with people Have a good level of computer literacy and are able to use Microsoft Office Are able to work at pace, whilst maintaining a high level of accuracy Have excellent personal time management and prioritisation skills Are self-motivated and able to work on your initiative For this opportunity it's also important that you hold a full driving licence and are able to work flexible hours (including weekends as required). About Unite Students Unite Students revolutionised student housing in 1991, opening the first private and large-scale accommodation, created specifically for students. From pioneering to leading a thriving sector in the UK, Unite is now a FTSE250 company. We offer safe, high quality and bills-inclusive homes for more than 46,000 students in 138 properties, across 28 university cities, working with 60 Universities. As a first home-away-from-home, for most of our students, our buildings are more than bricks and mortar. They offer a solid foundation for their success. Our 1,250 employees are committed to listening to our students and growing our business to anticipate and nurture their needs. Investors in People (IiP) recently awarded us 'Gold Status' an accolade which recognises that Unite Students offers a great place to work with a clear commitment to developing employees. We are also accredited as a Living Wage employer by The Living Wage Foundation. Our charity, The Unite Foundation, helps students beat a difficult start in life. So far, we have awarded free student accommodation and generous scholarships to 116 young people. Unite invests in and operates some specialist funds and joint ventures with institutional investment partners, the largest of which is the £2 billion Unite UK Student Accommodation Fund (USAF). For more information visit our corporate website: our student site or the Unite Foundation This job was originally posted as