Microsoft Dynamics CRM Specialist

Epson Europe BV
Hemel Hempstead
Competitive Salary plus benefits
06 Oct 2016
19 Oct 2016
Contract Type
Epson is an established market leader with regards the audio visual market (projector) and with a continuous history of success and high regard internationally across consumer and entertainment markets. A fast paced business constantly expanding with revolutionary and breakthrough products more recently with regards Business Print in the B2B market. To support this continued growth Epson is substantially investing in the CRM/ Sales Force Automation area and we are now looking to recruit a high calibre and motivated individual to join our pan-European CRM Team. Our CRM team provide business and technology consulting skills to support CRM technology implementations which include: pipeline management, business process analysis, functional support to the local and central CRM users. Key deliverables: Support pan-European sales force operations and local/central CRM Users as an MS Dynamics functional expert, with sales pipeline management Liaise with key stakeholders to assess relevant business needs, design a solution and manage its implementation; including developing documentation and managing the customer's expectations Work with the CRM Specialists to leverage the Epson channel CRM platforms in order to provide data and process to improve and harmonise the performance of the sales function Accurately estimate for delivery of solutions Successfully develop strong working relationships with key stakeholders in order to maintain communication and manage expectations in regards to product functionality and delivery Ability to understand, interpret and explain technical information to stakeholders clearly and in an appropriate style Perform troubleshooting where necessary Prepare business communications including specifications, emails, proposals and reports Key skills and experience: 18 months experience of working with MS Dynamics in a consultancy related job role and with a knowledge of MSD 2015/16 versions Proficient in the configuration/customisation of the system (no coding skills required) Analytical approach to work Ability to capture and distill key business requirements into functional specification documents Good attention to details and ability to express concepts in a concise and logical manner Knowledge of Sales Pipeline model Good numeracy skills Proficient with Microsoft Office Suite, including intermediate level experience in the use of MS Excel Able to proactively manage own workload Flexible and adaptable to changing business circumstances Ideally educated to a degree level in either Computer Science or Business [Microsoft Dynamics certifications (Applications and Customization) is desirable If you want to be part of this exciting challenge you then we look forward to hearing from you Epson makes products for a wide range of customers and we are committed to having a diverse workforce. We offer a competitive salary and with an outstanding suite of benefits. Colleagues based in our offices at Westside, Hemel Hempstead work in an excellent waterside location with close proximity to Apsley train station, onsite parking and a subsidised restaurant. This job was originally posted as