Training, Compliance & Administration Manager

OCS Group Ltd
London (Central)
c. £30,000 + benefits
06 Oct 2016
25 Oct 2016
IT, Recruitment
Contract Type
You'll be working on a key customer contract, providing training, compliance and administrative support to our operational catering and domestic teams. Overall you'll play a key role in our provision of effective and efficient facilities services to a mental healthcare contract. About the job: You will manage training, compliance and administration support for our Operational teams in an accurate, timely and confidential manner, ensuring compliance with legislation and company procedures. This will include: Compile training plans and deliver all mandatory and skills training to OCS and, where appropriate, client staff. Ensure that all staff are trained in relevant processes and procedures. Formulate and manage training plans in conjunction with the contract management team. Provide efficient, accurate and timely administration support across the contract and ensure that accurate, auditable records are kept. Manage payroll processes locally and liaise with the relevant shared service departments. Support all HR processes and related administration including grievance and disciplinary processes. Acting as a point of contact for all internal and external queries, including their follow up where required. Compilation and production of KPI figures and reports. Ensure compliance with OCS and related client policies including H&S, HR and training compliance. Conduct internal and quality audits across all service lines, set & monitor action plans and provide remedial training where necessary to continually improve standards. Taking ownership of customer disputes, working with internal departments to resolve or, where required, escalate complaints. Maintaining an accurate and up to date knowledge of the services provided by OCS in order to effectively support the Operational teams. About you: You will already have some experience of working in a fast-paced 'hands on' training environment and will have a recognised training qualification, ideally to level 4. In addition, you will have: Experience of successful training delivery at operational and management level, ideally in an outsourced services environment. A background in catering or domestic services, preferably in a Healthcare environment. Experience of coordinating internal and external training plans. Experience of HR, auditing and driving improvements in standards and compliance within a contract. Excellent IT skills with experience of MS Office applications including Word, Excel and PowerPoint. The OCS Group is one of the UK's leading providers of facilities management and property support services, employing over 25,000 people in the UK. We have been at the forefront of developing integrated Facilities Management, becoming a seamless extension of our clients' businesses by delivering best in class services. How have we achieved such success? It is through our dedicated teams of industry experts who work in partnership with our clients to deliver innovative FM solutions. This job was originally posted as