Automotive Dealer Ordering Executive

Index Recruitment
£18.90 per hour
06 Oct 2016
04 Nov 2016
This is a fantastic opportunity for a candidate to move from a car dealership with a mechanical or service desk background in to a head office for a high profile automotive organisation. Full training will be given on the inhouse and order processing systems but an automotive understanding of parts is highly desirable. This is an ongoing long term rolling contract. The Automotive Parts Ordering Executive team are the central point of contact for the global dealer network for all parts orders and order related matters. The core function of the Parts Ordering team is to ensure that all dealer orders, queries and credits are processes accurately and efficiently to support dealers in delivering an industry leading service to fulfill brand expectations of effortless ownership experience. Key Accountabilities: Process regional daily orders by reviewing and prioritising of all orders received, ensuring all order information is up to date and that all orders leave on time for relevant pickups. Monitor and follow up on all backorders, regularly communicate all open order information (including ETA’s) to Dealers, Regional teams, and Material Planning team. Ensuring the global dealer network is fully informed of their order status, as well as systems content is accurate and up to date. Coordinate and communicates with the relevant warehouses, ensuring all available orders are dispatched in order of priority and from the most efficient location. Maintain data integrity in all processing systems to allow for dispatch to be processed seamlessly. Own the entire credit process for the region of responsibility - Process, coordinate and report on all credit requests. Ensuring dealer credits are fully reviewed; appropriate credits are paid in a timely manner to support dealer cash flow. Causes for claim are reported and monitored so that corrective measures can be implemented mitigating re-occurrence. Own the entire returns process for the region of responsibility - Process, coordinate and report on all returns to stock, ensuring inventory accuracy and subsequent credit to dealers. Assisting dealers by providing correct advice and information and maintaining a good professional relationship through the answering of all incoming calls to the Parts Hotline and emails thereby guaranteeing ultimate customer satisfaction. Review and process all Parts PuMA enquiries (technical enquiry database). The Parts Ordering executive is the 1st level technical support, ensuring target response times are maintained and all enquiries are answered fully. Taking ownership of the Dealer Master Data in SAP - Setting up and maintaining all dealer information, including contact and address details, ensuring data integrity so that all communication and data transfers are present and correct in all relevant systems. Responsible for maintaining and publishing process documentation for both internal and external users. The Parts Ordering Executive will take ownership of 1 of the 3 specialist processes - Credit process, Returns process or PuMA process - lead the overall reporting functionality as well as any IT or process changes required as part of the efficiency and effectiveness drive. Index Recruitment is acting as an Employment Business in relation to this vacancy. "Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion" This job was originally posted as

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