Major Incident & Problem Co-ordinator

Market Salary
05 Oct 2016
04 Nov 2016
Contract Type
Major Incident & Problem Co-ordinator We are currently looking to recruit a Major Incident & Problem Co-ordinator to join the established Incident and Problem Management team based in Leeds. Working as an Incident/Problem Analyst you will be involved managing major incidents and proactive problem management, trend/incident. There is no line management responsibility within this role, however you will have to co-ordinate and work effectively with other team’s members UK and international to ensure Incidents are resolved within agreed service levels. Major Incident Manager Key Responsibilities and Tasks: Become the nominated Major Incident Co-ordinator for high priority IT failures, working closely with the resolution groups and the business. To manage all outstanding major incidents, ensuring that these are referred to the correct resolution group (which can be internal or 3rd party suppliers), and providing supervision to these groups over the resolution of incidents and providing an escalation point for any issues raised. To be accountable for appropriate, meaningful and timely communication to relevant stakeholders. To ensure the underlying causes of IT incidents are fully investigated via the problem management process. Ensure follow-on actions are implemented by the relevant support teams within a timely manner. Collaborate with support and business teams across the UK & US, to investigate and assess the impact of issues within the production environment. To develop and build customer relationships to ensure a high level of customer service and satisfaction. Qualifications, Experience and Skills: Experience working within Incident & Problem management, ideally in an enterprise environment Excellent communication, attention to detail and organisational skills Able to demonstrate a methodical approach to data analysis and problem solving ITIL Foundation certificate V3 – desirable but not a requirement Benefits Discretionary Bonus Sharesave Plan Stakeholder Pension Plan Free Parking Cycle to work scheme This position is open to Flexible Working / Part Time / Job Share This job was originally posted as

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