Customer Support Engineer - CDN Organisation

Daniel Alexander Recruitment
Covent Garden
From £45,000 to £50,000 per annum
06 Oct 2016
24 Oct 2016
Contract Type
A leading content delivery (CDN) organisation based in the City of London are looking to recruit a 'Customer Support Engineer'. You MUST have a technical related degree (Computer Science preferred) and over 3 years experience in a 'Technical Support' role. You MUST also have experience of a CDN (Content Delivery Network). The role is paying £45-50K. The role incorporates the following - Serve as primary point of contact for identifying, troubleshooting, and resolving CDN issues affecting mission-critical production customer traffic. Solve complex issues related to various components of the global CDN infrastructure. Create and document system processes and tasks related to keeping the network up and performing optimally. Perform daily Systems Administration tasks to keeping the network up and performing optimally. Provide notification to customers in the event of CDN infrastructure issues. Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades for the CDN infrastructure. External SLA management. You MUST have the following skills / qualifications - BS Degree in a technical field (Computer Science preferred). Minimum 5 years of experiencing working in a Technical Support/NOC role (Help Desk experience acceptable, though some customer-facing experience is required). Must have System Administration experience; this is important because individuals will need to log into Linux servers and troubleshoot and isolate problems, and resolve a high percentage of the issues themselves. Ability to speak and write clearly, concisely and thoroughly in order to quickly and accurately convey complex information regarding mission-critical production issues to varying audiences. Must have the ability to troubleshoot networking problems. High-bandwidth, self-motivated self-starter who works well with minimal supervision. Solid understanding of networking protocols, including TCP/IP, HTTP and DNS. Must be technically "savvy" and possess strong analytical and problem-solving skills. Proficient in HTTP, Web applications, Web Performance and Content Delivery applications This is a fantastic opportunity to join a leading organisation with excellent career prospects and generous staff benefits. PLEASE APPLY NOW This job was originally posted as