Service Asset and Configuration Analyst

Recruiter
ST DAVID RECRUITMENT SERVICES
Location
Bridgend (Pen-y-bont ar Ogwr)
Salary
£8 per hour
Posted
04 Oct 2016
Closes
02 Nov 2016
Sector
IT
Service Asset and Configuration Analyst BST4388 Temp, 8 weeks £8 per hour Bridgend Overview To administer, facilitate and provide governance to the configuration management function within GIS UK Shared Services. Key Activities •To deliver the Configuration function against defined service levels. •To ensure the accuracy of data held in the Federated CMDB. •To action updates to the CMDB in an efficient manner. •To respond to request for data in an effective way. •To maintain Configuration Dashboards. Key Skills •Experience of Microsoft Office applications in particular Excel. •Good analytical skills and attention to detail and can communicate at all levels. •Able to work under own direction. Experience and Qualifications Academic & Professional Qualifications •ITILv3 Foundation. Demonstrated Skills and Experience •Experience of Microsoft Office applications in particular Excel. •Good analytical skills and attention to detail and can communicate at all levels. Capabilities – standard •To initiate audits to an agreed schedule. •To monitor other data sources and search for actions that may affect Configuration Management. •To be a focal point for Configuration requests initiated via the Client Service Delivery Managers. •To support other lines of service in producing relevant information. •To ensure that Resolver groups follow appropriate processes to ensure the accuracy of the CMDB. •To ensure CMDB is kept up to date by checking Change records for updates to CI’s. •To ensure CMDB is kept up to date by checking Remedy records for updates to CI’s. •To create valid work instructions and process documents for specified accounts and pre-defined activities. •To support the Configuration Manager with transitional work where appropriate. •To pass the ITILv3 Foundation certificate within the first year. •To fully understand the Remedy solution especially in relation to asset, software asset and contract management. •To be familiar with the change and incident consoles. •To attend team meetings as required. •To work towards an intermediate understanding of Configuration Management and Software Asset Management principles. This job was originally posted as www.totaljobs.com/job/66788587