SAP Technical Services Manager Leicester Permanent Opportunity

IT Retail People Ltd
Up to £70,000 per annum Excellent Package, Bonus, Car, Healthcare, Pen
07 Oct 2016
22 Oct 2016
Contract Type
SAP Technical Services Manager – Leicester – Permanent Opportunity Excellent career opportunity for an experienced SAP Service Manager with Retail Sector experience. My client is a leading retailer embarking upon a huge plan of expansion and change which will deliver cross business benefits and improve the shopping experience for their customers. In order to successfully deliver this programme of change we are looking for a highly experienced Technical Services Manager with in depth knowledge of SAP ECC & BW Systems within a retail environment. The successful candidate with be able to demonstrate experience of leading a team to deliver first class support and development services to maintain and improve the delivery of essential systems. Deliverables • Manage day to day delivery of SAP & BW technical services ensuring all SLAs for system reliability, availability and performance are achieved • Manage SAP & BW operational services including monitoring and capacity management • Manage day to day delivery of SAP & BW development activities in line with service request SLAs or project commitments • Manage the day-to-day relationship and performance of third party vendors delivering SAP & BW services • Develop, maintain and implement a 3 year roadmap for the SAP & BW technology services • Responsible for the identification, assessment and implementation of system functional patches • Act as the escalation point for all issues relating to the SAP & BW systems • Own the identification of root causes of any issues that impact the RAP of the technology, leads the implementation of improvements as required Essential Credentials · Minimum of 5 years SAP Netweaver experience with knowledge of SAP ECC 6.0 · Performed at least one upgrade, enhancement package, and HR LC implementations · Experience of leading a team of technologists · In depth knowledge of the Retail Sector Desirable Background · Experience of SAP Archiving, SAP Business Objects, BW 3.5 or BW 7.4 · Experience of SAP PI · Experience of SAP Solution Manager This job was originally posted as

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