Social Care Finance Team Manager

London City
London (South)
£23.0 - £28.71 per hour
07 Oct 2016
04 Nov 2016
An exciting opportunity has arisen within the social services department of a central/west london local authority as a direct payments finance team manager. The purpose of the role will be to manage a newly formed Direct Payment (DP) finance team, which will be a shared service across the three councils. This will include expanding the service and implementing a cross-borough managed DP Service for ASC and Children’s Services customers with a DP and those with a Personal Health Budget (PHB). The post-holder will undertake the day to day management of this service and up to seven dedicated staff to cover the three councils and a range of customers. The post-holder will be responsible for making relevant changes necessary to streamline and improve the service as well as day to day management. This role will be responsible for managing all of the DP officers within the team, and leading the team through the change necessary to implement aligned processes and practices across the three boroughs. The post-holder will be expected to drive up standards and deliver a service that can meet future requirements and increased demand. The overall aims are to provide a high quality service to Direct Payment customers. This includes customers of both Adult Social Care and Children’s’ services and those in receipt of a Personal Health Budget This will comprise effective and efficient management of customers’ DP accounts and interfacing with the Direct Payment project team, and care management as necessary Management of the DP Finance Team on a day-to-day basis Responsible for all aspects of day to day management to ensure delivery of a high quality service to customers. This will include: • Line management of staff and co-ordinating day-to-day activities within the service and managing staff in line with the councils’ policies and procedures, including supervision, absence management, disciplinary and grievance issues. • Undertaking some of the work that DP Finance Officers carry out, particularly with a ‘hands-on’ role in the specialist review function, working to recover misspend • Overseeing and ultimate responsibility for the completion of regular financial payments on behalf of customers and collating all relevant financial documentation to verify payments. • Providing advice and guidance on financial matters, particularly regarding the pre-loaded card functionality to care managers, service users, and their relatives/representatives about a service user’s direct payment account. • Ensuring customers pay their financial contributions towards the costs of meeting their assessed needs and working with care managers to resolve issues where this is not happening. • Dealing with queries from customers and their representatives on all issues relating to DPs , ensuring excellent standards of customer service at all times. • Ensuring that Frameworki records and additional financial recording systems are maintained and up to date at all times. • Overseeing and ultimately responsible for financial controls regarding payments Work with the DP Project Team Manager to agree thresholds for referring customers to Managed DP Service and defining and differentiating the responsibilities of DP Finance Team and DP Project Support Team. • To have overall responsibility for the Direct Payment finance functions across the three councils. • To develop the team into a high performing team with aligned processes and practice • To ensure high quality services, including the provision of clear and accurate information, are provided to service users and their representatives. • Oversee implementation of the pre-loaded card pilot, evaluate success and implement full roll out. • Implement systems for monitoring funding and reporting on Personal Health Budgets, Children’s Services and other services provided to external partners • To set appropriate performance measures for DPs ensuring data on performance is collected and regularly benchmarked against other comparable services. • To lead on coordinating responses to Councillors, MPs, Freedom of Information requests and other correspondence related to Direct Payments. • Developing existing systems and procedures to cater effectively to the new customer groups. • Producing information about the service for staff and customers. • Establishing links with relevant teams/ managers in Children’s Services and health. This job was originally posted as

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