Works Planner

£10.00 - 10.60 per hour
08 Oct 2016
29 Oct 2016
Role: Works Planner Sector:Social Housing Location: Sidcup Salary: £ph (temp 3 months) Hours of work will be 35 hrs per week Between 8am – 8pm Monday – Friday, Saturday 9am – 1pm (if required) Duties include; You will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians workload through to resolution using a variety of systems. Constant daily review’s of the technicians diary and jobs Liaising with Technicians and Residents Arranging follow on works Logging of data and notes on the computer system Scheduling of emergency jobs Monitoring of emergency mail box emails and adhering to SLA’s Escalation of issues to Team Leader Accurate data entry skills, effective decision making and an ability to prioritise the workload are essential. Some responsibilities include: To liaise with customers to ensure that the works are carried out to a high standard. Support of the delivery of the Call Centre Housing Repair service in accordance with core values. Providing an efficient and accurate response on a variety of enquiries and service requests. To be flexible in attitude and manner and to deal appropriately with a wide variety of situations. Key Skills: Experience in a planning or scheduling role would be ideal. Customer focused approach with a desire to provide excellent customer service. Excellent attention to detail. Ability to work on own initiative as well as part of a team. Strong all round communication skills. Able to prioritise work, remain calm and maintain standards when under pressure. Experience of using Microsoft Office (Word, Excel & Outlook). If this role suits you, then apply today If you do not hear back within 5 working days, please assume you have been unsuccessful. This job was originally posted as

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