Training Manager - Oldham

Gravity Recruit Limited
From £25,000 to £30,000 per annum
07 Oct 2016
20 Oct 2016
IT, Recruitment
Contract Type
Training Manager Our client are a growing Retail Telecoms business based in the North West. Due to a recent significant expansion of their Store base they now require an experienced Training Manager to join their team at Head Office to support the Stores, Field teams and the Support Centre. Summary As Training Manager you will support the Head of HR in the delivery of all training activity in line with business objectives and the Companies 6 core values (detailed below). A high level of engagement and passion for training customer service related material is essential to this role to fulfil the key responsibilities listed below. You will embed and have input on the training strategy, oversee the implementation of new training initiatives and assess its outcomes. The main aim of this role is to enhance employees ’ skills, performance, productivity and quality of work. It is essential that you can break learning down into manageable chunks suitable for the learner and be able to communicate effectively and with high levels of credibility with staff members who have varying levels of experience. It is important to gage learner needs and adapt course material appropriately. You will be expected to complete post course evaluations and analyse the return on investment for every course, so we can learn and build on each training session. You will need to be able to work well with both senior leadership team and store staff members. This role will suit those that are gregarious and interested in working with set training materials, delivering to different people within the business This is an ideal opportunity for a strong well rounded Training expert looking to work in a varied stand alone role and as part of a busy head office. Would consider ex retail Management with experience in Learning and Development. The 6 core values is a statement of the brand excellence – for all staff, these are words they live their working lives by without compromise: 1. Drive for Results 2. The Customer is at the heart of everything we do 3. As a team we achieve more 4. Seeks Personal Excellence 5. Finds Creative Solutions 6. Be a Brand Ambassador Key Responsibilities and Accountabilities: Discuss and understand current and future training needs through discussion with the Head of HR and analysis of 121 documents, annual performance appraisals and consultation with line managers. Deliver various customer service related classroom training sessions in line with business needs. Deploy a wide variety of training methods in an exciting and engaging way to ensure excellent delivery of classroom training Can build and structure effective and relevant training courses from concept to delivery in line with direction given from Head of HR and Head of Sales and Service Deliver other training workshops in line with business and individual needs and as part of a training events calendar; including but not limited to Core Value training, People Management training, Coaching training and Train the Trainer related courses. Provide adhoc coaching to Managers, to support and ensure training workshops and courses are follow up and embedded in stores/departments following the completion of the training course/event. Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them to the Head of HR and the Senior Leadership Team as appropriate Resolve any specific problems and tailor training programs as necessary to suit the needs of the audience Carry out analysis and build development plans to support career mapping conversations Carry out full TNA following the annual performance reviews and interim performance reviews and in line with our business objectives and 6 core values Maintain a keen understanding of training trends, developments and best practices Support all leadership departments across the business with adhoc training activities required, that are in line with business objectives Person Specification These are the experience, skills and values the client will require for any applicant to be successful in this position. All parts excluding the desirable criteria are essential for success and must be demonstrated. Personal values Takes full ownership and responsibility for administrative activities relating to Training; Takes a proactive approach to developing knowledge and skills within own profession Builds trust and respect within the business, on all training queries Always seeks innovative, yet appropriate ways of working, never let complacency set in; Is approachable, with an effective communication style with all stakeholders Demonstrates 100% pride in what you do; sustain this through every aspect of your work, including through your appearance and your networking. A good work life balance. Essential Skills Criteria Minimum 2 Years ’ experience in a similar role Experience of working within a retail setting Good awareness and knowledge of Customer Service models and external related frameworks Excellent understanding of PowerPoint, and other MS Office areas to support training and development course delivery Ability to break down a concept and build training workshops based on best practice and experience Comfortable with using technology and supporting hardware to aid delivery. Experience of engaging challenging learners, with varying learning needs Highly organised and structured in ways of working Excellent verbal and written communication skills Able to work under pressure and to meet deadlines Eye for detail and accuracy Ability to prioritise and organise workload with confidence Desirable Criteria CIPD or training related qualification or membership The Package £25-30k Basic Salary Plus Package This job was originally posted as