Infrastructure Support - 2nd & 3rd Line

myBench Ltd
Competitive + Benefits
07 Oct 2016
14 Nov 2016
Contract Type
Infrastructure Support, 2nd Line Support, 3rd Line Support, BAU, Exchange, Active Directory, Windows The role: Occam DM Ltd a sister company of Bench's are looking for an Infrastructure & Support Technician to deliver the IT services to its internal and external customers and continually drive improvements to processes, performance and up time. Responsibilities: Delivering multiple work streams in line with Occam processes and procedures to tight deadlines whilst at all times remaining calm under pressure, with a high quality output and the ability to multi task. Prioritise own day-to-day workload and escalate issues appropriately (i.e. a self-starter). Proactive monitoring, error logging, fault tracking and problem management to ensure optimum infrastructure performance. Carrying out periodic system checks (daily, weekly, monthly etc.) Upgrades, installs and patching – responding with an appropriate sense of urgency when equipment is faulty. Skills & Experience: Security - Experience of working in an ISO27001 and PCI compliant environment Microsoft - Windows Server clustering technologies, Active Directory design/ deployment/ management, Exchange Administration/ Management Network - Understanding of DNS & TCP/IP and Cisco command sets, Firewall configuration & management DR / BCP - Disaster recovery solutions & business continuity planning Hardware commissioning, testing & troubleshooting - VMWare vSphere 5 install, configuration, management and optimisation, SAN configuration, management and optimisation Experience of working within an ITIL environment is desirable This is an excellent opportunity for someone looking to develop their skills and experience. The role may involve occasional travel within the UK. This role may suit a 2 nd line support engineer who has some experience of Infrastructure projects and looking for the next step in their career. Get in touch now if you would like some more information. This job was originally posted as

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